Delay in screen pops for few agents in some instances

[dipmehta33]

Hi All,

We just upgraded our system to 11.5 and have observed couple of issues. First, there has been delay in screen pops for couple of agents.  Agents have been complaining about this since upgrade. Also, finesse admin password keeps on getting locked.

[dipmehta33]

Also,Agent status changes after a time lag of 1 minute

[dekwan · Accepted solution]

Hi,

I would open up a TAC ticket for this as this is a product issue versus a developer support issue.

Thanx,

Denise