04-09-2013 09:40 PM - edited 03-14-2019 11:31 AM
Hi Experts,
I have UCCX version 8.0.2.10000-41 in a single server deployment. When we add a new agent or make a change to an agent, the agent or change does not appear under Agents in Cisco Desktop Administrator. If I manually synchronize Directory Service, i get CDAUI0001 Transaction successful but no change under agents. Anyone experienced this or has an ideal where the problem could be?
Thanks
John
04-15-2013 01:42 PM
Hi John,
CCX administration (navigation)->Subsystems->RmCm->Resources
Check if there is a button for "Inactive agents", if yes delete them all as they have eaither been removeed from CUCM end user or the IPCC extension is removed for them.
Go to CCX Serviceability (navigation) -> restart Cisco Desktop Sync service
Go to Cisco Desktop Administrator (navigation)->Try syncronize directory services again.
let me know how it goes !
Please rate helpful posts.
05-02-2013 11:46 PM
Hi
It turned out to be a database inconsistency issues. A database integrity check fixed the problem.
Thanks
John
09-05-2017 05:38 AM
Hello Chakshu,
We are facing the same issue where one agent is not visible under CDA >> Personnel >> Agents
There are lot of inactive agents on this server.
Deleting them all will help?
03-24-2014 09:16 AM
Hello John,
Im having a problem with the Agents not syncing in the CCX Desktop Administrator, and i found this topic in the Forum.
I want to try the database check that helped you but i wanted to check something first:
Thanks for the help
Osvaldo
07-03-2014 04:08 PM
Hi
yes the command is ‘utils uccx database dbserver integrity’. After running the command directory sync was ran.
It did not interfere with the contact centre but i suggest it is done in an outage windows.
John
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