Developing a Gadget in Finesse 11.6 for Calabrio 11.5 Call Recording

[pfazio5210]

All:

We are currently developing a Gadget for Finesse 11.6 for Calabrio 11.5 to send a login command to Calabrio.

Calabrio identifies the agent by the skill target ID, however I did not see that as a variable that I could use in the finesse.js file.

Is is possible to get the skill target ID for use or am I only able to get the agent ID?

Thanks,

Paul

[david.macias]

We built the exact same thing. You will have to hit the AW DB to get that information as it's not yet part of the API in Finesse 11.x.

david

[pfazio5210]

David:

I'm relatively new to building gadgets, how did you end up getting that skill target ID from the AW DB into the gadget to populate the login URL?

Thanks,

Paul

[david.macias]

You have to query the DB with the agent ID to get skill target ID. I believe it's the agent table, but it might be the person table.

david