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Enthusiast

Dialer stopped dialing customer due to lack of agents

Hi Dear,

When I was checked Outbound predictive campaing detail report  I'm getting thats error "Dialer stopped dialing customer due to lack of agents"

We are getting only one campain this error.

Dilaer port : 240

Dialer Type:SCCP

Realtime Time agen: 210-260

Can you please explain what does mean "Dialer stopped dialing customer due to lack of agents"      

Thanks,

7 REPLIES 7
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Advocate

Hi,

yes, if there are no available agents, meaning no chance to transfer the calls to, Dialer stops contacting customers.

Even if it's a progressive or a predictive campaign, Outbound Option Dialer needs to reserve agents.

Is blending used in this scenario (meaning agents answer both inbound and outbound calls)?

G.

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Hi Szabo,

This is predictive outbound campaign calls.

Thanks,

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Yeah, I understood. As I have already written, Dialer monitors the number of available agents. If there's no one there to pick up the call, Dialer stops calling.

G.

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Hi Szabo,

That you say mean abondon calls not cancelled by dialer.

Dialer  cancelled call when the number of agent available but i could fot find why it accour ?

Probably dialer cancelled calls something maybe accour.

Highlighted

Yes, Dialer may have cancelled calls.

Imagine, Dialer calls a customer and in the same time, there are no available agents. Who are we going to connect the call to?

G.

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Hi ,

I checked outbound option guide. Call status table this error equel below code;

13: Dialer stopped dialing customer due to lack of agents or network stopped dialing before it was complete

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Hi all,

I've having the same issue where are are multiple calls having this result. This result will only appear if there is no agents to transfer the call to?

a) will i get the same result if the number is not reachable?

b) will i get the same result if im running preview/direct preview campaign?

Thanks!

-JT-