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BTciscoN00b
Beginner

Does end user need Crystal Reports to run saved reports

This seems like such a simple question, but I am unable to find the answer in the documentation, so here it goes.

On UCCX does end user need Crystal Reports to run save custom reports that were created using Crystal Reports

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hi

No, UCCX comes with the 'Historical Reporting Client' which contains a Crystal runtime that renders the reports.

You only need Crystal Pro if you wish to author new reports for the system.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Tanner Ezell
Enthusiast

No. The end user will use the historical reporting client (which is

actually just a cisco bundled crystal reports viewer) to view reports.

Tanner Ezell www.ctilogic.com

View solution in original post

3 REPLIES 3

Hi

No, UCCX comes with the 'Historical Reporting Client' which contains a Crystal runtime that renders the reports.

You only need Crystal Pro if you wish to author new reports for the system.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Tanner Ezell
Enthusiast

No. The end user will use the historical reporting client (which is

actually just a cisco bundled crystal reports viewer) to view reports.

Tanner Ezell www.ctilogic.com
BTciscoN00b
Beginner

Thanks!

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