ECE 11.6 Database Hostname Change
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07-30-2020 04:38 AM
Hi all,
I have Enterprise Chat & Email running on version 11.6. It is using the Database Cluster of the customer. Now I need to change the hostname of the external database in my ECE configuration. Does anyone of you know if this is possible? I cannot find any documentation about it and I hope to get an answer here.
Thanks a lot.
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09-23-2020 07:18 AM
Hello,
I apologize for not responding to this sooner. It is not possible to change the hostname for any servers in ECE at this time. This is something that we are looking at adding in ECE 12.6.
Technical Consulting Engineer – Contact Center Enterprise
E2E Lead | Subject Matter Expert – ECE, CCMP, CCDM
Phone: +1 919 574 5993
Email: rorogier@cisco.com
Business Hours: 8AM to 5PM ET
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03-25-2023 02:23 PM
Hi,
can you please tell us how does it looks like with hostname/ip address change on ECE 12.6? Is this now possible.
Thx
TOmas
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03-26-2023 04:32 AM
Is this what you're looking to do, this is from the 12.6 Email guide.
Updating Files and Databases with New Listener Names
Modifying Master Database
Perform this task on the primary node.
To modify the database server name for master database:
Run the following query on the ECE master database:
UPDATE [dbo].[EGPL_DSM_HOST]
SET [HOST_NAME] = '<Listener Name>'
WHERE [DESCRIPTION] = 'Database Server'
Replace <Listener Name> with the cluster listener name.
