Hi, I have a UCCX 12.5 system and want to write Custom Variables to CUIC for calls that are terminated during the initial IVR/Menu or whilst queuing for an agent. I have set an On Exception (ContactInactiveException) step which goes to a label which ...
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I'm trying to do an architecture review of a design where the ECE Web Server is in a DMZ and I'm unable to find the answer to some pretty basic questions. 1. We have a request for inbound from any address on the Internet to the ECE Web Server on T...
We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.I am trying to figure out a way to do the same in WebExCC using http request.HTTP Request Activity Settings:ht...
Resolved! Microapps, ECC variables, CVP scripts
Hi, 1. As per my understanding there are 27 types of CVP variables. Where can i get the list of those 27 variables and allowed input for them. 2. Microapps are specific IVR instructions. Where can we actually open these Microapps in CVP? 3. Where are...
Is there a way to add metadata to a call through UCCX scripting without Agent intervention?Scenario: We are using Eleveo for our call recording application. They have a Cisco Finesse Gadget that allows Agents to manually tag calls in Finesse that the...
In the UCCX Editor for version 12, there are two data types. The CCCalendar data type is the dynamic calendar. What is the Calendar data type for? I don't see any place specific it's used, and can't find documentation about it.
Hey. has anyone been able to integrate a gadget on skill level or agent level., What i mean is to make an extra tab on the agent page (where an agent is selected and not on the page where all agents is listed). My use case is that i want to have an...
Hi, Implemented the Agent Greeting in UCCE environment. Upon testing everything looks normal except the greeting audio (not hearing to the customer or agent). Micro App script for play greeting is invoked up on answering the call. CVP IIS access log ...
Resolved! how to check deployed apps in theVVB
Hello,is there a way we can login to VVB and check what are the VXML apps deployed.regards,
while doing the bulk insert of call type table in ucce .can we keep the calltypeID same as in our upload file.as per documents it shows call type id need to be kept blank while uploading as its a primary key .is there a way we can insert in to table ...
hello. This time, we replaced the C8300 router to use it as a voice gateway.However, there was a problem with the coloring server linkage, so I raised a question. The coloring server is using centos 7.C8300 router IOS version is using IOS 17.03.04a.C...
Hey Guys,I'm trying to establish connectivity to XMPP on Cisco Sandbox Lab for the UCCX 12.5 version but it is refusing to connect. I have used "hq-uccx.abc.inc" as the host in the ConnectionConfiguration (see below) and "5222" as the port. Somehow t...
Hi All I have some information stored in ICM in sipheader that I am able to relay to CVP, but how to relay that information from CVP to CUCM and then to Media proxy through SIP header. Basically I am trying to send some ECC variable out through ICM...
I am using the The Detailed Call CSQ Agent Report (DR or Detail Report) and ran it three different times with three different results.Test 1--Control Group: I chose specific agents and specific CSQsTest 2: I chose agents and no CSQsTest 3: I chose CS...
Hello people, Does anyone know please if it is possible to configure a From address for scheduled reports (visualizations) in Webex CC Analyzer? The scheduling works quite fine, however the emails come to my mailbox from a Cisco cloud email address ...
