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Hi all, I have a call center that handles a wide variety of medical related calls for appointments etc. As of late, we have run into scenarios where all available appointments are filled and we can no longer accept patients (temporarily). As opposed ...

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Hello Experts,We have an HA UCCX Cluster where there're different Call Centers. The supervisors are concerned about the STOCK repports are being available to everyone regardless of the call center. It's important that we can keep data confidentiality...

Hi,My customer requested a report that shows how many times a specific skill group agent's transfer a call from Finesse to another IVR/ queue. So is there any specific CUIC report that i can use to get this data or i can pull it from from HDS DB.We a...

I have been updating my holiday.xml files for years now so they are known working from last year.  I updated them so today was a holiday.  It did not work and I am wondering if there is something that the format does not like for this year 2020?  Thi...

Hi All,In our Lab Finesse after select a IVR number from phone book list, not able to paste any number in the keypad number block. Even its not taking any entry via key board also. Only option is to click the number by using mouse or use tab key and ...

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Dears, I am Newbie to the voice realm and I have several questions regarding the uccx licensing.What's an agent in uccx when it comes to maximum seat it says it's the maximum number of agents that they can log in.and Total IVR ports mean the maximum ...

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