09-02-2021 12:37 PM
Good day,
Couple of questions on ECE chat smiley’s in the customer login page/window.
Appreciate responses, as we are in the process of upgrading UCCE & ECE to 12.6.
ECE 11.6
Thanks
Solved! Go to Solution.
09-07-2021 01:51 PM
PF the answers for all the queries below
Note that with ECE 12.6 Aqua templates are deprecated. So it is recommended that you switch to new Aria templates on ECE 12.6.
However the response below holds good for both Aqua and Aria templates on ECE 12.6.
Aqua/Aria templates can display emojis sent by an agent in a message. Customer can’t send emojis.
No. Such an option isn’t available in Aqua/Aria.
No, Aqua/Aria doesn’t provide this feature by default and it can’t be inserted either through a customization.
09-02-2021 12:54 PM
Hi,
The ECE alias (ask-ece-dev@external.cisco.com) that you had already sent this question to is the right place to ask. You will get a better answer there.
Thanx,
Denise
09-07-2021 01:51 PM
PF the answers for all the queries below
Note that with ECE 12.6 Aqua templates are deprecated. So it is recommended that you switch to new Aria templates on ECE 12.6.
However the response below holds good for both Aqua and Aria templates on ECE 12.6.
Aqua/Aria templates can display emojis sent by an agent in a message. Customer can’t send emojis.
No. Such an option isn’t available in Aqua/Aria.
No, Aqua/Aria doesn’t provide this feature by default and it can’t be inserted either through a customization.
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