02-02-2012 02:39 PM - edited 03-14-2019 09:18 AM
Hello, I have a doubt anyone can tell me if is possible to delete activities from cisco EIM interaction Manager several at same time?
Thanks,
Solved! Go to Solution.
02-03-2012 02:39 AM
You cannot delete activities or case from EIM. You have archive them and then perform a purge inorder to delete them from CIM application.
02-03-2012 08:01 AM
02-02-2012 08:57 PM
In the Agent Console, try group select (Shift + right click of mouse ).
Lemme know how it goes.
GP.
Pls rate the post if it helps.
02-02-2012 09:21 PM
02-03-2012 02:39 AM
You cannot delete activities or case from EIM. You have archive them and then perform a purge inorder to delete them from CIM application.
02-03-2012 07:36 AM
Hello Gaurav, do you have any url where explain this procedure for archive and purge?I need to understand that.
Thanks,
02-03-2012 08:01 AM
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