05-08-2005 01:01 PM - edited 03-13-2019 10:52 PM
IPCCX Enhanced 3.5.3 on dedicated server. CCM 4.0.2
When I go into Desktop Admin I can enter new reason codes ok, but the check box to enable reason codes is greyed out & cannot be checked.
Is this due to a licensing issue?
Cheers,
NJ.
Solved! Go to Solution.
05-08-2005 04:35 PM
I think you have to add a Not Ready and Logout code to be able to check the box.
05-08-2005 11:07 PM
Hi,
Desktop Administrator user guide specifies the Reason Code configuration details...
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cadad455.pdf - Pg.No:3-18
As per the above document
NOTE: You cannot enable reason codes unless at least one user-defined reason code exists for Logout and one exists for Not Ready.
Regards
Yogi
05-08-2005 04:35 PM
I think you have to add a Not Ready and Logout code to be able to check the box.
05-08-2005 11:07 PM
Hi,
Desktop Administrator user guide specifies the Reason Code configuration details...
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cadad455.pdf - Pg.No:3-18
As per the above document
NOTE: You cannot enable reason codes unless at least one user-defined reason code exists for Logout and one exists for Not Ready.
Regards
Yogi
05-09-2005 03:31 AM
Thanks for the quick responses.
Yeah, I'd only put in logout reasons, but none for not ready. Once I put a not ready in I could then check the box.
Once again thanks,
NJ.
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