Error when trying to set a new voice to a CVP Dialogflow application.

[sgarciar]

We currently have 4 IVR applications in production that make use of elements from DialogFlow. Our client asked us to change the voice being used.

Note: The list of voices can be found at the following location: https://cloud.google.com/text-to-speech/docs/voices?hl=es-419

The voice that all applications initially used was es-ES-Standard-B, and we were asked to change it to es-ES-Neural2-F.

The problem we are facing is that out of the 4 applications, only 3 accepted the language change. The application that failed gave the following error: Dialogflow_01,element,error,error.noresource: NO_RESOURCE.

Below is the error log:

10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,A VoiceXML error occurred of type "error.noresource": NO_RESOURCE
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,An error has occurred.

Below is the activity log:

10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,newcall,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,ani,3339993333
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,areacode,333
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,exchange,109
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,dnis,53463
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,uui,NA
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,iidigits,NA
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,callid=419587F6CCF411EDB488D2C350993AF5
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,_ani=3339993333
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,susc=
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,_dnis=53463
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,CVP Subdialog Start_01,enter,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,CVP Subdialog Start_01,exit,done
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,SET_VARIABLES,enter,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,SET_VARIABLES,exit,done
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,Dialogflow_01,enter,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,Dialogflow_01,element,error,error.noresource: NO_RESOURCE
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,Dialogflow_01,exit,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,Dialogflow_01,exit,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,,element,error,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:18.218,,end,how,disconnect
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:18.218,,end,result,error
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:18.218,,end,duration,1

Any help you can provide in reviewing this would be greatly appreciated.

[Gerry O'Rourke]

And when you switch the voice back for this one application it starts to work again?

Have you tried other voices and see if it makes a difference?

I had a similar issue with a CX application and never got to the bottom of it.
You might need to open a TAC case.

Keep us updated on what your resolution was!

Gerry

[sgarciar]

Thanks

[bill.king1]

This may be a basic suggestion, but are you 100% sure you've updated it? Would you write the variables that you're setting to in the SET_VARIABLES node (or otherwise look at what is set) to make sure it is in fact using this new voice and not something else, like an extra space or some other unusual problem from Call Studio update?