08-12-2020 04:55 PM
Hi All
I have a problem. When exporting CCX Reports (Cisco Unified Intelligence Center) in XLS format show time incorrect ( 1 hour of difference). UCCX ver 11.6.1
Any idea?
TIA
Cristian
08-12-2020 05:26 PM
08-12-2020 06:28 PM
The report is right but then I export to excel and the time is changed. Please see the attch file in the post.
TIA
Cristian
08-13-2020 05:47 AM
I'm guessing it is this?
08-13-2020 06:32 AM
Dear Bill
No is the same. This BUG mentioned Date Time format displayed issue only and do not the changed time.
TIA
Cristian.
08-13-2020 09:01 AM
Does this happen if you schedule it in formats like PDF (to eliminate Excel from the equation)?
You may also want to look at this in case as well.
08-13-2020 09:58 AM
Hi Bill
Get the report to pdf format is the same problem. The report in CUIC show the agent login at 09:03 and pdf report show the agent login al 10:03.
08-13-2020 11:08 AM
08-13-2020 01:35 PM
Anthony
The correct is the left, the web report of CUIC.
If the report is import format xls or I get on pdf, the time is incorrect.
TIA
Cristian
08-13-2020 02:58 PM
08-13-2020 03:21 PM
Dear Anthony
No match. The correct time is show in the time and date file of the PC (12:47)
TIA
Cristian
08-13-2020 05:54 PM
08-14-2020 06:56 AM
Hi Anthony
Thank you for you patience.
The Report Information "i" show the follow
TIA
Cristian
08-14-2020 09:25 AM
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