Finesse Advanced Supervisor Capability gadget missing

[bmcghee]

Hi,  this is my first time configuring the Cisco UCCX 12 Advanced Supervisor Capability gadget/feature; for supervisors calendar and queue management.  I created a new application/script with calendar assigned and enabled the supervisors advanced capability's (calendar and queue)  however when the supervisor logs into Finesse the advanced gadget is missing, instead the "manage chat and email" is the last gadget available (see attached screenshot).  Any idea's if I may have missed a step?  I tried restarting the finesse service but no luck...

[Graham Old]

You must enable the Gadget in cfadmin/desktop layout, it's the last gadget on the page

<!--
The following gadget provides Supervisor with advanced capabilities.
Using this gadget, supervisors can manage Queues, Prompts, Calendars, and so on.
Before including this gadget in Desktop Layout,
ensure that the advanced capability is enabled in Unified CCX Administration.

<tab>
<id>ASCGadget</id>
<icon>admin</icon>
<label>finesse.container.tabs.supervisor.advancedcapabilities</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost/ascgadget/gadgets/ascgadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->

Graham

[bmcghee]

Ah!  Thank you..

[cogden]

1. Login to Finesse Administration 2. Team Resources>Desktop Layout 3. Select Team (e.g. Call Centre) 4. Scroll down to end of existing layout 5. Delete Comment beginning: <!--  and the comments lines.
6. scroll down and delete the -->

7. Save

This is how I managed to get the Advanced Capabilities icon to display; and I don't know how to schpell xml either!

[Jerrytech1]

I am unable to get this working. Any assistance would be appreciated.

[Thomas G. Johannesen]

Can you please upload your xml layout.

Then we can check it out

[Jerrytech1]

Thanks. I got it working. I had to delete several lines.

[cogden]

Great! Glad this posting has helped someone else deal with this annoying situation!

[binal.amin1]

Schema validation failed at line 345 and column 3 with message:The element type "tabs" must be terminated by the matching end-tag "</tabs>".

Keep getting this error at the validation of xml

[binal.amin1]

Here's the complete xml

<!--
*Note:
- When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
- Remove the Agent State Log gadget from My Statistics tab, as it is available in the My History tab.
-->
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<!-- DO NOT EDIT. The version number for the layout XML. -->
<version>1201.0</version>
<configs>
<!-- The Title for the application which can be customized. -->
<config key="title" value="Cisco Finesse"/>
<!-- The logo file for the application -->
<!-- For detailed instructions on using custom icons for logos and tabs,
please refer to the section "Customise Title and Logo in the Header"
in the Finesse Administration Guide. -->
<!-- <config key="logo" value="/3rdpartygadget/files/cisco_finext_logo.png"/> -->
</configs>
<header>
<!-- Please ensure that at least one gadget/component is present within every headercolumn tag -->
<leftAlignedColumns>
<headercolumn width="300px">
<component id="cd-logo">
<url>/desktop/scripts/js/logo.js</url>
</component>
</headercolumn>
<headercolumn width="230px">
<component id="agent-voice-state">
<url>/desktop/scripts/js/agentvoicestate.component.js</url>
</component>
</headercolumn>
<headercolumn width="251px">
<component id="nonvoice-state-menu">
<url>/desktop/scripts/js/nonvoice-state-menu.component.js</url>
</component>
</headercolumn>

</leftAlignedColumns>
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
</header>
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat and email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column

<gadget hidden="true">https://localhost/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>home</id>
<icon>home</icon>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<icon>column-chart</icon>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=150&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCustomer</id>
<icon>profile-settings</icon>
<label>finesse.container.tabs.agent.manageCustomerLabel</label>
<gadgets>
<gadget>/desktop/gadgets/CustomerContext.xml</gadget>
</gadgets>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.

IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.

RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column


<tab>
<id>manageNonVoiceMedia</id>
<icon>settings</icon>
<label>finesse.container.tabs.agent.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=590</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
- The NonVoiceControl gadget is a headless gadget(i.e., with no display of its own),
but has to be available for the agent's non-voice state control to be able to
set agent states for WebChat and Email.

<gadget hidden="true">https://localhost/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>manageTeam</id>
<icon>manage-team</icon>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<gadget id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget>
<!-- The following gadgets are used for viewing the call history and state history of an agent selected in the Team Performance Gadget. -->
<!-- The following gadgets are managed(loaded and displayed) by the team performance gadget (associated with id "team-performance").
This association is done using the mapping of managedBy attribute of the managed gadgets, to the id of managing gadget.
If the id for team performance gadget is changed, the values for the associated managedBy attribute
for the managed gadgets, also need to be updated with the new id.

These managed gadgets are not displayed by default, but would be displayed when the option
"view history" is selected, for an agent, in the team performance gadget.

Note: As managed gadgets are not displayed by default, placing managed gadgets alone on
separate columns of their own, would display blank space in that area.
For more details on managed gadgets and managedBy attribute, please refer to Finesse Administration Guide.
-->
<gadget managedBy="team-performance">https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
<gadget managedBy="team-performance">https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.supervisor.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of a supervisor. -->
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<icon>team-data</icon>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL</gadget>
-->
<!--
The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound.
To include this functionality:
1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId_1=FD919FB9100001440000005D0A4E5B29&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=FD919FB510000144000000470A4E5B29&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<icon>storage</icon>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&composi...</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCustomer</id>
<icon>profile-settings</icon>
<label>finesse.container.tabs.supervisor.manageCustomerLabel</label>
<gadgets>
<gadget>/desktop/gadgets/CustomerContext.xml</gadget>
</gadgets>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.

IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.

RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column


<tab>
<id>manageNonVoiceMedia</id>
<icon>settings</icon>
<label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=590</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
<!--
The following Tab and Gadget are for MediaSense. They are *ONLY* supported with MediaSense. If you are not using MediaSense,
then remove them. If you are using MediaSense and wish to show Recording Management, then do the following:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-mediasense-server" with the Fully Qualified Domain Name of your MediaSense Server.

IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.

<tab>
<id>manageRecordings</id>
<icon>recent-apps</icon>
<label>finesse.container.tabs.supervisor.manageRecordingsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-mediasense-server:8440/ora/gadget/MediaSenseGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
The following gadget provides Supervisor with advanced capabilities.
Using this gadget, supervisors can manage Queues, Prompts, Calendars, and so on.
Before including this gadget in Desktop Layout,
ensure that the advanced capability is enabled in Unified CCX Administration.
<tabs>
<tab>
<id>ASCGadget</id>
<icon>admin</icon>
<label>finesse.container.tabs.supervisor.advancedcapabilities</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost/ascgadget/gadgets/ascgadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</finesseLayout>

[binal.amin1]

Here's the complete xml code

<!--
*Note:
- When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
- Remove the Agent State Log gadget from My Statistics tab, as it is available in the My History tab.
-->
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<!-- DO NOT EDIT. The version number for the layout XML. -->
<version>1201.0</version>
<configs>
<!-- The Title for the application which can be customized. -->
<config key="title" value="Cisco Finesse"/>
<!-- The logo file for the application -->
<!-- For detailed instructions on using custom icons for logos and tabs,
please refer to the section "Customise Title and Logo in the Header"
in the Finesse Administration Guide. -->
<!-- <config key="logo" value="/3rdpartygadget/files/cisco_finext_logo.png"/> -->
</configs>
<header>
<!-- Please ensure that at least one gadget/component is present within every headercolumn tag -->
<leftAlignedColumns>
<headercolumn width="300px">
<component id="cd-logo">
<url>/desktop/scripts/js/logo.js</url>
</component>
</headercolumn>
<headercolumn width="230px">
<component id="agent-voice-state">
<url>/desktop/scripts/js/agentvoicestate.component.js</url>
</component>
</headercolumn>
<headercolumn width="251px">
<component id="nonvoice-state-menu">
<url>/desktop/scripts/js/nonvoice-state-menu.component.js</url>
</component>
</headercolumn>

</leftAlignedColumns>
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
</header>
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat and email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column

<gadget hidden="true">https://localhost/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>home</id>
<icon>home</icon>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<icon>column-chart</icon>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=150&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCustomer</id>
<icon>profile-settings</icon>
<label>finesse.container.tabs.agent.manageCustomerLabel</label>
<gadgets>
<gadget>/desktop/gadgets/CustomerContext.xml</gadget>
</gadgets>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.

IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.

RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column


<tab>
<id>manageNonVoiceMedia</id>
<icon>settings</icon>
<label>finesse.container.tabs.agent.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=590</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
- The NonVoiceControl gadget is a headless gadget(i.e., with no display of its own),
but has to be available for the agent's non-voice state control to be able to
set agent states for WebChat and Email.

<gadget hidden="true">https://localhost/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>manageTeam</id>
<icon>manage-team</icon>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<gadget id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget>
<!-- The following gadgets are used for viewing the call history and state history of an agent selected in the Team Performance Gadget. -->
<!-- The following gadgets are managed(loaded and displayed) by the team performance gadget (associated with id "team-performance").
This association is done using the mapping of managedBy attribute of the managed gadgets, to the id of managing gadget.
If the id for team performance gadget is changed, the values for the associated managedBy attribute
for the managed gadgets, also need to be updated with the new id.

These managed gadgets are not displayed by default, but would be displayed when the option
"view history" is selected, for an agent, in the team performance gadget.

Note: As managed gadgets are not displayed by default, placing managed gadgets alone on
separate columns of their own, would display blank space in that area.
For more details on managed gadgets and managedBy attribute, please refer to Finesse Administration Guide.
-->
<gadget managedBy="team-performance">https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
<gadget managedBy="team-performance">https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.supervisor.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of a supervisor. -->
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<icon>team-data</icon>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL</gadget>
-->
<!--
The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound.
To include this functionality:
1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId_1=FD919FB9100001440000005D0A4E5B29&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=FD919FB510000144000000470A4E5B29&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<icon>storage</icon>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&composi...</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCustomer</id>
<icon>profile-settings</icon>
<label>finesse.container.tabs.supervisor.manageCustomerLabel</label>
<gadgets>
<gadget>/desktop/gadgets/CustomerContext.xml</gadget>
</gadgets>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.

IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.

RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column


<tab>
<id>manageNonVoiceMedia</id>
<icon>settings</icon>
<label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=590</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
<!--
The following Tab and Gadget are for MediaSense. They are *ONLY* supported with MediaSense. If you are not using MediaSense,
then remove them. If you are using MediaSense and wish to show Recording Management, then do the following:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-mediasense-server" with the Fully Qualified Domain Name of your MediaSense Server.

IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.

<tab>
<id>manageRecordings</id>
<icon>recent-apps</icon>
<label>finesse.container.tabs.supervisor.manageRecordingsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-mediasense-server:8440/ora/gadget/MediaSenseGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
The following gadget provides Supervisor with advanced capabilities.
Using this gadget, supervisors can manage Queues, Prompts, Calendars, and so on.
Before including this gadget in Desktop Layout,
ensure that the advanced capability is enabled in Unified CCX Administration.
<tabs>
<tab>
<id>ASCGadget</id>
<icon>admin</icon>
<label>finesse.container.tabs.supervisor.advancedcapabilities</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost/ascgadget/gadgets/ascgadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</finesseLayout>

[mathanmogan]

Hereby fix over UCCX  12.5.1.11001-348