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carguello506
Beginner

Finesse Direct preview alert

Hello!

Is It possible to modify the time for the alert that is showed up in finesse to take or decline direct preview calls?

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions

Hello,

You can do it in Campaign General Settings (UCCX Administration -> Subsystem -> Outbound -> General)

Here is a link to the Cisco Doc: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_01101.html#UCCX_TK_CB859C18_00 chapter "Configure General Outbound Properties".

 

The setting is a global one and will work for all Direct Preview campaigns.

Marek
Web: https://gaman-gt.com, Webex Teams: chat

View solution in original post

2 REPLIES 2

Hello,

You can do it in Campaign General Settings (UCCX Administration -> Subsystem -> Outbound -> General)

Here is a link to the Cisco Doc: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_01101.html#UCCX_TK_CB859C18_00 chapter "Configure General Outbound Properties".

 

The setting is a global one and will work for all Direct Preview campaigns.

Marek
Web: https://gaman-gt.com, Webex Teams: chat

View solution in original post

Thanks Marek! That is exactly what I was looking for
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