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Finesse gadget to Enable Agents to Switch Queues

Hello,

I saw at Cisco live! a case study where agents could change attributes value (false/true) through a toggle button in a Finesse gadget.

  -> Presentation "Advanced CCE Scripting with Precision Routing" case study 5.

Through the Finesse API and webservices, i can get some information to display on a gadget but i didn't find how to set agent configuration such as change the proficiency level or the boolean value for attributes.

Is anybody using this feature with a finesse gadget ? Do you have any examples ?

Thank you in advance.

Jean-Philippe Mortier.

1 ACCEPTED SOLUTION

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dlender
Frequent Contributor

For Packaged CCE you can use the Agent API to update the agent attributes.

See the Packaged CCE API here

https://developer.cisco.com/site/collaboration/contact-center/packaged-contact-center/documentation/

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dlender
Frequent Contributor

The Finesse API does not allow for configuring an agent’s queues. I would check with the Cisco Live (Europe?) presenter to see what API they were using.

dlender
Frequent Contributor

For Packaged CCE you can use the Agent API to update the agent attributes.

See the Packaged CCE API here

https://developer.cisco.com/site/collaboration/contact-center/packaged-contact-center/documentation/

View solution in original post

Thank you very much !

Looks like CUCM AXL API, i will base my gadget on ti ! 

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