04-29-2017 08:38 AM
Hi, I use Finesse Cisco Finesse 11.5 API for my website, when a agent is logged in finesse with the state "not ready" and reasoncodeId -1, then 10 secondes after, the state of agent is auto logout with a reasoncodeid -1. It's the same problem with the state "ready", when I change the agent state in "ready", then 9 or 10 seconds later, the state is "logout".
Someone can help me? Thanks very much !
Solved! Go to Solution.
05-01-2017 09:11 AM
Most likely the same root cause as Finesse is auto logout after 10 secondes from a state not ready
05-01-2017 09:11 AM
Most likely the same root cause as Finesse is auto logout after 10 secondes from a state not ready
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