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CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display

User configured in a EST (GMT -5) the system is in CET (GMT +1)When the report is run the DateTime passed to the query is adjusted, ie, if an American user select 21st Oct 00:00:00 to 21st Oct 23:59:59 (ie the data for the 21st Oct only is saught) th...

Resolved! CUIC supports two automatic parameters?

Based on the documentation for SP report Definitions I'm trying to link to Current User and Current User Time Zone. I cannot find any information on how to connect to those 2 Parameters. I have tried renaming parameters to 'Current User' and 'Curren...

Resolved! Database Element and Error handling

Hi Team,I am wondering what is the best way to build a scenario requesting a MS SQL Server and when its down, continue in the Flow doing some Standard routing. I know this has been discussed here some times, years ago, building a custom class extendi...

Resolved! UCCE - Creating a unique login for PG CTI Server

Hi, Does anyone know if there is a preferred method to create a unique login to a PG (configured as a CTI Server) that can be used by a 3rd party application to query? The goal is to query the CTI Server using the Cisco CTI API.ThanksWill

Resolved! Finesse is auto logout after 10 secondes from a state not ready

Hi, I use Finesse Cisco Finesse 11.5 RESTAPI for my website, when a agent is logged in finesse with the state "not ready" , then 10 secondes later, the state of agent is changed in "logout". I dont know why.Some one ca help me? Thanks very much !

Cisco Finesse JS lib documentation? and I don't mean this [https://developer.cisco.com/site/finesse/docs/guides/javascript-library/]

I have been trying to understand the Cisco Finesse JS Library to implement a Gadget for Finesse. But I am unable to find any reasonable document which can make me understand what is actually going on behind the scene. let me share what I foundCisco F...

what's the best way to have a gadget play audio file

Should the below code work?https://uccx-001-app-prod.statebridgecompany.com:8445/3rdpartygadget/files/audio/dialer.mp3var audio = new Audio('https://uccx-001-app-prod.statebridgecompany.com:8445/3rdpartygadget/files/audio/dialer.mp3');audio.play();

Resolved! Use Permalink in Finesse

Hello,I am new to finesse gadgets. I need help to understand permalink.I have created a report in CUIC which pulls the agent details like how many calls he/she has taken, AHT etc for the current day.The Variable parameter is the skill target id.And ...

CVP Voice Elements

Does anyone have an example of using a Voice Form and storing the responses from a caller for playback to an agent at a later time? We are moving to Cisco using CVP and Call Studio and have a need to replace the current forms that take in caller resp...

Resolved! Display Logos

what it's the best way to display an image file on desktop layout? I have tried a few different ways with no luck.

Change Permissions on System Collections

CUIC 11.5 ES03 with UCCEUCCE integration drives the Supervisors and the System Collections through the nightly synchronization job. The problem for me is the permissions on the Agent collections created using the Team Name are automatically assigned ...

Resolved! Run As User in 11.5

Now that you get bumped into the old interface for security, when you select Run As on a user you are limited to the capabilities that are functional in the old interface which does not include the Reports. Is there a way to Run As a user anymore?

Regular Expressions in CUIC Threshold

Hi Experts,I am in the process of developing a custom CUIC report where in the report should display real-time statistics for agents. One of the requirements is to highlight the Skill-Group Name field in the report when the agent is talking on a call...

Resolved! Not able to get XMPP Notifications for other agents

Hi,I am using the Unified Contact Center Express 11.5 Sandbox. And have followed the instructions described in Chapter 2 of the document,Cisco Finesse Web Services Developer Guide Release 11.5(1) First Published: 2016-08-10, CFIN_BK_C3EE4C4F_00_cisco...

Custom Action element called multiple times

Hi All, I have written a custom action element, in which it calls a webservices. When the call hits this custom action element, I observed that this element executes multiple times. Please refer below activity logs for my application.10.3.22.56...

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CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display

Resolved! CUIC supports two automatic parameters?

Resolved! Database Element and Error handling

Resolved! UCCE - Creating a unique login for PG CTI Server

Resolved! Finesse is auto logout after 10 secondes from a state not ready

Cisco Finesse JS lib documentation? and I don't mean this [https://developer.cisco.com/site/finesse/docs/guides/javascript-library/]

what's the best way to have a gadget play audio file

Resolved! Use Permalink in Finesse

CVP Voice Elements

Resolved! Display Logos

Change Permissions on System Collections

Resolved! Run As User in 11.5

Regular Expressions in CUIC Threshold

Resolved! Not able to get XMPP Notifications for other agents

Custom Action element called multiple times

Option to auto navigate in desktop layout json

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

UCCX SSO Refresh Token Renewal / Rotation Support?

Using HTTP audio stream for VXML fetchaudio property

Cisco finesse API Queue Empty Values

Newbee Need help with understanding UCCX Script logic

Studio Callback sample error "no Gateway Address defined"