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Hi,We have Calabrio 1(version 9.5) in our lab.We want to achieve On demand Record,Pause,Resume from  Custom Agent Desktop(CCE 11.5).When i am Calling Rest API of calabrio to initiate Pause or ResumeCalabrio Api Document:-http://<Base server IP>/recor...

Does anyone know which release of ECE will support SQL 2016?In the current documentation for 11.5, it s showing SQL 2014, which does not offer always on HA (only clustering).

Hi, I use Finesse Cisco Finesse 11.5 API for my website, when a agent is logged  in finesse with the state "not ready" and reasoncodeId -1, then 10 secondes after, the state of agent is auto logout with a reasoncodeid -1. It's the same problem with t...

Hi,I need to get the agent id that the supervisor selected for monitor. How can I get the agent id?Thanks.Danny

Hi We have multiple PGs (1 to 8) with 2 Finesse servers per PG, is there API or best practice to 16 Finesse servers with same reason code and description? Will these reason codes logs in HDS? what would table to log these Reason codes?

Hello,I'm trying to update a callvariable within a Finesse Workflow user an HTTP Request. However I receive a "400-Invalid Input" Error but I can't say why.Does anyone have an advise what I'm doing wrong here..?Workflow Action is the following:KeyVal...

Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ? The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.In particular:a) what should I use for OriginatingDeviceID?  b) which ...

Hi I have business scenario whenever incoming call comes to agent and customer is not talking, we would like to update wrapupdata column in HDS DB server for reporting purpose. i am trying with below options and getting error message, can one of you ...