Hi, you'd need to provide a little more information (product like CCE vs CCX, version, etc.), but does it happen to all users, all users only at one location, etc.?
Does your reporting show you being logged out due to an error/disconnect, or as if all is normal.
If it is a disconnect/error, I'd look to make sure perhaps there isn't something going on at the location network wise/scheduled maintenance.
If it looks normal, are you sure there's not some type of scheduled job that someone has set up to do this. Or along the same lines, some supervisor that is logging out the agent at the end of their day and think you're closed?
