08-24-2018 06:13 AM
Does this api still work in Finesse 11.6? http://finesseIP/finesse/api/Queue/QueuePeripheralId
In 11.0 it displayed actual values of agents ready, not ready, calls in queue, etc.
In 11.6 - it displays the skill group name (so it seems to be working) but all values as negative "-1"
Solved! Go to Solution.
08-28-2018 12:06 PM
08-24-2018 09:38 AM
I have 11.6 but it looks like mine isn't working at all. Which IP are you using?
08-24-2018 02:11 PM
I'm using the IP address of my finesse server. BUT the url should be something like
http://ip/finesse/api/Queue/1 (where 1 is the peripheral ID of one of your actual skill groups).
08-24-2018 02:12 PM
I'm using the IP address of my finesse server. BUT the url should be something like
ipAddress/finesse/api/Queue/1 (where 1 is the peripheral ID of one of your actual skill groups).
08-27-2018 11:26 AM
08-27-2018 11:37 AM
Please see the second set of pictures from my 11.6 system (not the first set - which are from my 11.0 system)
08-27-2018 11:32 AM
08-27-2018 11:36 AM
08-27-2018 11:42 AM
Denise, I've got CVP 11.6 but Finesse 11.5
08-27-2018 11:54 AM
I have CVP 11.6 and UCCE 11.6 but Finesse 11.5. Is that going to cause a problem with the rest api?
everything else about finesse seems ok.
08-27-2018 01:53 PM
08-28-2018 12:06 PM
09-11-2018 02:50 PM
Thanks Denise! I upgraded Finesse from 11.5 to 11.6 and the Rest API started to work.
So I guess that was the problem, UCCE 11.6 with Finesse 11.5 caused the REST API to run, but didn't return valid information.
Thanks again.
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