Contact Center

Hello, I have a requirement to change the wrap up timer on all the CSQ's within the contact centre (98 CSQ's). I have used the REST API to GET all of the CSQ's and then imported into Excel made the necessary changes and then exported back out again....

Hi, I am trying to use UCCX Config Express API to get all the list of applications created in system and the active call - real time for a custom monitoring dashboard purpose. Can someone please help to understand feasibility of this. if yes, pleas...

Hi First of.. what use role is required to use this API? I presume Admin... yet in my experiments, if I take an admin, remove its admin role, I can still use its credentials to perform operations. It's only some time after that it stops working. And...

Hey. Is it possible thru the API to change the Dialer Type on a outbound campaign (From Predictive to Progressiv and vice versa) ? Best Regards Thomas

Hey. Where can i finde the XSD schema for UCCX rel 11 ? Best regards Thomas

Hello, I need to make on Cisco Editor a REST Call. To be successful I need to send some headers. How can I send the Headers with Make REST Call Step? I can do it with Firefox Poster. I've tried and it is working. But there we have a field for Head...

I am getting a U at the beginning of my REST response while trying to get an OAUTH2 token, what does the U mean. What is the easiest way to parse it out of the String, I only need the token for my secondary query. Responses are in application JSON ...

Hi , i'm developping an app to update the resources skills with REST API. I can get all the values I want (GET) , but when I try to update a resource using PUT , then I get a webException "415 Unsupported Media Type". I have discovered that C#/UCCX ...

Hello, I am looking to see if this is possible by using a REST API web call to Contact Center from a script or some other method. My script has a need to attempt to connect to a specific agent, if that agent is unavailable, I'd like to query Contact...

Hi, I want an external app (built in-house, integrated with CCX) to change prompt variable and have it updated on CCX. However, when I update the variable using CCX application API and try to store it, the CCX API saves it as "P[prompt.wav]" instead...

I have been facing the issue When I download the script from the rest API. I am doing this "http://uccx-server/adminapi/script/download/call.aef" and I get the response from the server. <apiErrors> <apiError> <errorData>ServerError</errorData> ...

Hi, In Cisco UCCX environment, for the CUIC report we have been provided with some stock report which fetch data from Live feed instead of a database query. This live feed is provided by XMPP protocol to the report. Is there any API document providi...

Hey All. Anyone have experience with using the API for multi agent skill change I would like to make and application(Finesse) where a supervisor can change skills on all the agents in the team at once. Have is the performance on the API, if i upda...

I'm new to the entire API support and integration with UCCx, but I was hoping as a starting point this forum can help me answer some questions specific to API and the support of the API's: Is there a maximum number of API's that can be supported?Wha...

Hello Team - I'm wondering if anyone knows why the <skillName> parameter within Create Skill was not programmed to allow periods, i.e. <TestSkill.1>? Manually entering a skill name with a period is allowed within the admin web pages. Thanks, Mike