Finesse's features for supervisors is very disappointing

[NewRobert]

Please correct me if I'm wrong here, I'm deploying this for the first time. (I'm hoping that I'm wrong)

I'm very disappointed in the lack of things a supervisor can do from the Finesse portal and can only be done by the UCCX admin.

Specifically, a supervisor can't change:

-agents skill levels

-group membership

-team membership

So no management of their agents or the CSQ's other than forcing them to sign in or out?

[bill.king1 · Accepted solution]

I believe most of what you're looking for can be done by the supervisor, they just don't do it within Finesse. Here's a post about it from this group that also talks about other options as far as third party, as well as a link to the Cisco guide from an older version (not sure what you were on).
Does this give you what you need?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_01110.html#UCCX_RF_UF755763_00

https://community.cisco.com/t5/contact-center/re-skill-tool-for-supervisor-in-uccx/td-p/2256062

[NewRobert]

This is the first I've seen mention of a UCCX Supervisor Web Interface. It does sound like this has what I was expecting Finesse to have. Thank you!

[jim-j]

The "Advanced Supervisor" capabilities (which are present in 12.5, may have been added in 12.0) lets you do most of what want.  For more details see:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/user/guide/uccx_b_125finesse-agent-supervisor-desktop-guide/uccx_b_125finesse-agent-supervisor-desktop-guide_chapter_0101.html