03-11-2021 05:29 AM
What does the phone icon represent? In my lab I generated the same Agent State but it didn't have the phone icon on my test.
03-11-2021 06:01 AM
It means the agent has an outgoing call (that is connected to the called party)
Hope that helps
03-11-2021 03:48 PM
Is there documentation for these symbols? The "Not Ready-Called Not Answered" is an inbound agent call that the agent refused to answer within the CSQ - resource time. A phone in "Reserved" state can't make an outbound call though Finesse. While in "Reserved" I made an outbound call on my Primary DN. That didn't generate the symbol either so I still confused how that is generated.
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