Contact Center

Hi all, I am using UCCX 10.6 with co-resident CUIC and need to generate a report with custom variables. However, when I try to filter on some of the fields I need, (such as Original Called Number, Called Number, and Calling Number) the search will no...

Is there any way to export a UCCX script (.aef file) into a flow chart like Visio?  Thank you

Dear Team, We need clarify one deployment doubt. Currently we need deploy a Contact Center solution based in the agent mobility.Any way to have the UCCX agents working directly from internet without any VPN and with a unified Interface (no apps)?I'm ...

Hello Everyone.I upgraded uccx 12.0 to UCCX 12.5.1.I installed a fresh ccp 12.5.1.Previously i had uccx 12.0 and SM 12.0.The web chat was working very well.Now with the latest versions of uccx and sm (ccp),the chat is hitting sm but not recieved by t...

HelloWe have two peripheral gateway pairs and we have agents across both peripheral gateways. Issue is when agents on one PG pair receives calls and then transfers the call to another agent on the second peripheral gateway pair the peripheral variabl...

Hi Team, I am looking for adding a GSM number as a pilot number for my UCCX inbound IVR.  Can I achieve this  ? Is there any supported GMS gateway\ module for IVR. I understand if the DTMF method of the GSM gateway support the DTMF methods supported ...

Hello All, I hope you all are doing well . We have successfully created a program to subscribe to Notification Services to topics like dialogs , and users. We are having 2 different cisco finesse versions deployed in infrastructure where are finding ...

Hi,I wonder if anybody still use device targets on UCCE  12.x?They seem to work just fine on 11.x up to 11.6,  although they are mentioned deprecated ever since UCCE v10.0 and might be even earlier.Deprecated does not mean unsupported, but I wonder i...

Hi there,Need some clarification here, here it sayshttps://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/older_pages/virtualization-unified-contact-center-enterprise-older.html#12.0Supported VMware VMFS (Virtual Machine Fil...

Hi, I have a Java web application Finesse gadget where the Supervisor can initiate Silent Monitoring, Whisper Coaching and Conference (Call Barge replacement) through JTAPI. I have configured Supervisor and Agent's IP Phones (desk phones) on CUCM. Si...

I wonder if there is an option for the scenario below ...I have script 1 and script 2. I get calls on script 1 and sometimes on script 1 I would offer some notice at the beginning of the call to record it in script 2. So when I called script 2 I woul...