Hi experts, I have a situation, when there is an incoming call, if an agent Isn't answering the call he's staying on status Ready, although the settings in the System Parameters says "after no answer status Not Ready".The exactly flow is:Incoming cal...
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Were running CUCM 10.5 and CUCX 10.5 Pub and Sub and suddenly I was having this issue not being able to login to UCCX Sub CLI. Command Line Interface is starting up, please wait ... Welcome to the Platform Command Line InterfaceException in threa...
Hi, IPCC extension option is not present in user page CUCM 12.5.How to bring this option. I have to configure UCCX. BRAbdul Karim
Hi, I understand that a single reservation call might correspond to multiple customer calls. ICM finds an agent and it will reserve the agent via the reservation call and then call a customer. If a human answers, it is transferred to the agent. ...
Hi all,I need to do a Place Call step to multiple mobile phone simultaneously.Which is the best approach?I have my numbers stored in a String and i was thinking to split them in an array as suggested here https://community.cisco.com/t5/contact-center...
The chat and Email windows not appear in Finesse Desktop when I put it in Ready status.I'm working in a lab to integrate UCCX with CCP 12.5 but the windows of email and chat do not appear, it only says "there are no chat and mail active in a white ba...
We have recently upgrade UCCX, CUCM, IM&P, & Unity to version 12.5. We are looking at the desktop chat function so agents can utilize the Jabber IM function within Finesse. We just got working the ability to sign into the desktop agent and be able ...
Hello everyone We're experiencing some weird behaviour on Outbound Options Dialing List Table column "DialingListID". After importing one or more contacts, the ID has a value less then 0, e.g. -2147483604. It's the same if we import it using "oldscho...
Hey there,I've been working on developing chat widget using finnese 12.5 Bubble Chat,I have created the chat widget and used that generated script but it don't let me initiate the chat directly before a user manually selects a problem statement,Also...
Dear Experts; One of our customer has UCCX 10.0 and it is a bank.they want in the bank website there should be LIVE Chat option will come so that any customer who wnats to directly chat with agents can click the "Live chat" and fill up a small form a...
Resolved! UCCX and shared lines for agents ?
Hi,Is it possible to have shared line appearances for Agent phones in UCCX + CUCM integration ??I know its not possible for CME integration, but am not sure if it would work with CUCM.Basically can I have an agent extension say 1000, and have it on 2...
Dear members, It's a UCCX Environment Version 11.5 We're trying to make a Rest Call over HTTPS and it's failing with the following error. "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: java...
Hi All, As per Cisco Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x). PCCE 12.x will support Windows 2016 & SQL 2017. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compat...
We have lost the password for the 3rdpartygadget account and I haven't been able to find any documentation on the impact of resetting it. From what I can tell it's only used to access the file repository via SFTP. Can anyone confirm this or is there ...
i need to redirect call as escalation to specific DN which is team supervisor and not login to cisco finessethis redirections happen while all agents are not available like "Not ready , RNA , not login to finesse" as attached
