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Hi, In order to get a certification for the 'System Engineer' role, I need to access and attend the "UCCE and CVP 11.5 TOI". The relative URL https://community.cisco.com/t5/contact-center-enterprise/unified-contact-center-enterprise-ucce-11-5-toi/m-p...

Dear Sir/Madam, could you tell , how can i backup file voice record on collabrio system ? and which parth should i go ?  Best Regards, 

Hello everyone, I hope you are well.  At Partition level, where Can I find the Alarm Service Delay setting? Thank you.  Kind Regards. 

Is there a way to recuperate the chats in a session?

HiI have created an Agent Predictive campaign and this works.I have a question about the contacts. We have three phone fields (phone1,phone2,phone3)When we start a campaign we fill in normally only phone1.What is the reason to fill in phone2 and phon...

Hi Experts , last week we had deployed on IVR application two xml file has been modifed and updated , it was working fine for 1 hour after that all appliaction are  impacted . there was call drop on the VRU node in ICM , there was no call hit on VXML...

In reading the PCCE documentation, it states “a label has a max length of 10 characters/digits”.  The web admin tool enforces this length limitation as well.   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_...

Hi Everyone, Need a bit of guidance from anyone here.  Does anyone have any experience on how to use AGS Server Studio to connect to the UCCX IBM Informix DB?  I am trying to load/import my custom reports in my lab uccx which is running v12.5 as a te...

Hi, We have multiple precision queue and I want to validate if 'Enable target requery' is enable or not. I dont think this data is stored in the UCCE database. Do you know a way I can get a report with this information ?   

Hello, We upgraded from UCCX 10.6 to 12.5. Afterwards we are getting problems regarding an integration of an internal Website via Embedded WebApp. We tried with the newest Gadget on Github (11.0.1-v1.1) but are getting a width sizing problem. When we...

Hi People,  I am asking for help in understanding ICM/ CVP logs. How to start with reading logs in UCCE . Is there any document/ help available.  ThanksShreyash

Hi GuysGreeting Any Compatibility Matrix between CCX 12.0.1 and CUCM14 , I m getting AXL Authentication Error when i tried to perform Integration Thanks

i got this error when using sandbox uccx 12.5 lab . while integrating cucm with cucin CUC->Telephony Integrations->Phone systemsafter adding axl serverand tried "test" , Then it shows failed to send message to axl server

Hi, I'm receiving the following RTMT alerts for high memory usage UnifiedCCXEngineMemoryUsageHigh has occured. Counter PercentageMemoryUsedAfterGC of Unified CCX Engine JVM Heap on node Does anyone know how to troubleshoot this or resolve it?