Is there a way to have the wrap-up code pull-down menu that is presented to Agent (within Finesse) to be customized rather than alphabetically? Something like most frequently used code are presented at the top of the list? Is the ordering controllable?
While I know the text field can only be a max of 39 characters - the window that is used to contain the wrap-up codes seems to be at a fixed length and the agents complain that they can not read all the text. Where is that window size adjusted?
Finally - when the wrap-up codes are presented, can the agent start to type the text and the application then "finds" and autocomplete the result (like in so many pull-down window options currently in use across many web-based apps).
Unfortunately, the display of the wrap up reason codes pull down is not customizable or configurable.
A workaround would be to build a custom gadget that has all of the features you listed and the agents use that wrap up reason dropdown instead of the existing one. But unfortunately again, you cannot remove the existing one from the UI.
Our client have issues with the built-in Wrap-up drop-down and it is not sorted in order. Client have requested that Wrap-up codes be display in ascending order and want to see at least 10 Wrap-up codes (with vertical scrollbar) and 40 columns wide so custom gadget is the way to go.
I looked at the user object and I can find all the Wrap-up codes. The built-in have "Apply" button but when I look at the user object I could not find any API to update the Wrap-up code.
What is the right way to update the Wrap-up code selected?
Parsec's MARS CRM Connector application works as a bridge between CRM & Cisco UCCE / PCCEThe CRM user will have the capability to handle both incoming & outgoing callsInbound Call indication/Popup on CRM screen with customer/caller number and name...
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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