06-28-2020 09:19 PM - edited 06-29-2020 06:25 AM
Hello Everyone,
Upgaded the UCCX 10.6 to 11.6. Seems like the only available language for FIPPA is english. In 10.6 our agents had the buttons (Ready, Not Ready) in French but after upgrading to 11.6, the langauge turned to english. Is there any way to select the French language for the FIPPA agents? The following cop file has been already installed.
FileName : | uccx-language-pack_1-11.6.2.10000-2.cop.sgn |
Thanks,
MK
06-28-2020 10:38 PM
06-29-2020 05:57 AM
I understand the difference btw IPPA and FIPPA. I guess my question was how to make FIPPA use French language?
Thanks,
MK
06-29-2020 07:34 AM
Based on this defect, I'm guessing you need to have the language COP installed in UCCX for it to work ands then presumably reboot (but also note these defects).
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg06130
Also, I like your user name ;)
09-29-2020 12:49 PM
A quick update on how I managed to resolve the issue:
Setting the local user in the phone configuration page to the required language.
Thanks,
MK
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