We are using IPIVR Version 7.0 as a Voice Response Unity along with ICM 7.5, we wanted to know if both the IVRs goes down then we need to play the prompt through Unity that "all the Ports are busy".
We have created a System Call Handler in Unity and provide gave a number into the System Call Handler, the same number we have configured in CTI Route Point [Call Manager] under the option "
In Unity Connection 7.0 under System Call Handler we have configured Transfer Rule and under Transfer Rule we have configured transfer action to the Extension [the same which is configured in Call Manager] with transfer type as "Release to Switch". In System Call Hander we have saved a Wave file which needs to be played with the message "all the ports are busy".
Call is hitting the voice gateway router, but it is not getting forwarded to Unity Connection.