Genesys IPCC with CCM 6.1(2)

[satishy_2]

I am having a customer running CCM 5.x with Genesys ipcc.

Now we are planning to upgrade the CCM to 6.1(2) ,so do we need to upgrade the genesys ipcc also or not ?

Does CCM 6.X support the Genesys IPCC ?

[Riccardo Bua]

Hi,

please contact Genesys, they should have qualified CUCM 6.1.

Regards,

Riccardo

[iziks]

Hi,

We are also interesting to set up genesys contact center with CUCM 6.1.

Could you please describe the archetecture of you enviroment?

a specialy who is act as queueing (Genesys stream manager or Cisco )???

[Abdulbaseer Mohammed]

I thought I replied to this earlier.