04-20-2016 05:45 AM
Hello,
I'm looking for a way using the REST API in a UCCX script to find out what Team an agent is assigned to. Does anyone know if this is possible? If so, could someone please provide sample configuration that could be used to capture this? Thank you.
Solved! Go to Solution.
04-20-2016 09:42 AM
Hi,
Finesse has a Get User API where it lists out all of the teams the agent is assigned to.
What do you mean by sample configuration to capture this?
Thanx,
Denise
04-20-2016 09:42 AM
Hi,
Finesse has a Get User API where it lists out all of the teams the agent is assigned to.
What do you mean by sample configuration to capture this?
Thanx,
Denise
04-25-2016 07:53 AM
Hi,
I am just checking back to see if my suggestion of using the GET User API work for your application?
Thanx,
Denise
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