Hi all,What this method is doing..?Can I have java doc for this?. I've java doc for Java Doc for CVP 9.0(1) API . Is this latest one ? . I didn't find the above method in this doc. Can any one shares me the latest java doc. Thanks.
Hi experts, Finally I'm able to handle NINM , but I had a doubt. If I put max NI/NM as 3, can I play 3 different audios for first NI/NM, second NI/NM and third NI/NM in vfc.Suppose, I've 3 audio groups, first one is initial audio group, s...
Hi Experts, I'm unable to to handle NoInput and NoMatch events using VFC. I'm getting undefined for both events when VField throws noinput or nomatch . I'm having hard time with this. Can any one explains me how these two classes are w...
Hi.In UCCE 10.x system, Finesse doesn't publish some "CallDataUpdateEvent" notifications through XMPP.Finesse logs are attached to this discussion. The scenario is the following:1. An new incoming call is established by extension 10019, agent id 1403...
Hi,We are trying to integrate Packaged CCE 10.5 with a third-party Web application using Web Services, using the following scenario: Packaged CCE <==> Integration Web Services <=====> WebApp Note: Integration Web Services are developed using C#.NET, ...
Hi All, In my custom voice class , I found VAction throws undefined for both nomatch and noinput, I check through cvp java doc 9.0, VAction class methods, public static VAction getNew(VPreference preference, int type, String name, Str...
Hello,With Cisco Agent Desktop, each agent could view their queue related real-time/historical statistics, as well as their personal statistics.In Finesse, I can utilize CUIC Sample Gadget and create a permalink for the queue related statistics. Is ...
Hi,I have downloaded the latest Sample Finesse Gadgets.I have made various attempts to change the height of the Sample embedded Web App, to no avail.Can anyone assist?Regards,Gerry
Hi,If an agent is on a call and the call data is updated by another agent then the CTI server will issue a CALL_DATA_ UPDATE_EVENT to everyone involved in that call. Previously in CTIOS we would have have captured this event when it arrived at our a...
Hi all,I have a customer who blocks direct access between CVP Server and the internet/cloud based web services. And requires us to use HTTP proxy in order to access the cloud based web services. What is the best approach to achieve this?1. Setup the ...
Hi,One issue we're discussing with our application's implementation of Finesse is how to correlate requests with responses. This is particularly important for handling error scenarios in our application. E.g. If we get a Finesse response API error w...
Dear Cisco Folks,I need help please on how I can generate a report in cuic (UCCE 9.1.1) that captures total inbound and outbound calls made by agent. We have another system that can capture this but it has limited presentation and columns so we wante...
Hello Community,I am trying to use Screen Pop Up gadget available at DevNet download section for PCCE 9.1.I used 3rdpartygadget user account and uploaded the gadget files to the Finesse server and restarted Tomcat Service. I have also modified deskt...
Hi All, I'm unable to handle VGrammar methods , especially setInlineDTMF() method. In my requirement I need only two dtmf values say 2 or 3 should accept by this grammar, If user press other than this element should throw nomatch event, In my code I'...
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