Buy or Renew
Buy or Renew

Contact Center

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation

Intro to Ansible

Good Documentation

The Great Selenelion


>> View previously featured conversations <<
Labels

Forum Posts

Start a conversation

Resolved! PCCE APIs Server?

Hi, We have been reviewing Cisco Packaged Contact Center Enterprise Developer Reference Release 10.5 in order to understand the use of PCCE APIs, and we see the example URI to access, for example, the Agent API:https://<server>/unifiedconfig/config/a...

Doubt - HTTPS - Finesse API

Good afternoonWhy make a big research about the finesse of cisco API, I have some doubts regarding whether I am doing something wrong. And come this way ask for your help, who has more experience in this area.I have the API installed in another branc...

Resolved! Cisco CVP 11.0.1 ES6 Upgrade

Hi,I have upgraded CVP 11.0.1 TO ES6 as advised to get the context service working however after the upgrade when I try to access the OAMP page I git Unknow RequestI'm having PCCE Lab Deployment so my CVP OAMP and Call Server are collocatedAny help o...

Resolved! API Login with Login Name

I know I have seen similar posts in the past, but I am hoping to get the latest info.We've written an application that utilizes the Finesse XMPP as well as REST API functionality, and we of course need to log into both. But, we'd like to allow users ...

Resolved! Force authentication on Cisco Finesse v11

Hi members,I have implemented UCCE v11.0.1 with Finesse 11.0.1. I have client requirement of integrating Finesse into their CRM software using Finesse API.They stood with their requirement of using FAC (Force Authorization Code) for outbound calls. S...

Using XMPP to monitor other agents

I've got a client that is looking to run a thick client CRM app side-by-side with Finesse; the CRM app must respond to call events that occur in Finesse.  I know it's not supported to log into XMPP with the same agent as is logged into Finesse (and i...

Call Type Report broken into agents

Hello Cisco Folks,Would somebody please tell me if this request is possible at all? I have a call type for calls that overflowed from reception. It's called Call_Type_Overflow. I can run a report against this call type for no of calls handled, ASA, A...

Encryption support in GED-188

CTI servers send very sensitive data collected during IVR interaction with the customer. Most of the time this is account numbers, pin numbers or other data items that are used for authenticating the caller. In this day and age we cannot transmit thi...

kbaddam01 by • Level 1
  • 876 Views
  • 0 replies
  • 5 Helpful votes

Resolved! Finesse API LOGIN URL not accessible.

Hi friends,Am unable to access finesse API URL for login. https:<FQDN>:8443/finesse/api/User/9001 it gives me error (attached).At client place, am getting the error which I have attached. (Image Client snap.jpg)In my lab, am able to get the Agent sta...

Java custom application gateway

Hi,I am working on a java based application gateway to interact with the ICM script using the application gateway node.I am able to make it work using the PVs and am able to exchange the data between ICM Script and the gateway. But I am not able to u...

Resolved! Total agents ready talking etc

Hi,I am using CUIC standard, and try to make a dashboard in which we can see in a pi chart the total number of agents talking, ready, not ready, logged in etcIt seems it isn't in CUIC standard or I must have missed itHas anyone an idea on how to achi...

Load more