Host not Found error in IP Phone

[Mohammed Shafeeq Chemban]

I am using CUCM 8.6 and a cisco IP communicator associated to the CUCM.

When i click "Services" on IP Phone, its showing Host Not Found Error.

I configured Extension Mobility Serivce and subscribed to this phone.

I am not able to see any services in my phone.

Why its showing Host Not Found error.

How can i resolve it.

Please help

[Gergely Szabo · Accepted solution]

Hi,

can you check the Services URL at the Device page for that particular phone.

If it's empty, check the Services URL in the Enterprise Parameters. It uses the hostname by default (http://hostname/service) so if the hostname is not resolvable by your phone, it will fail.

What you may want to do is to rewrite hostnames to IP addresses.

G.

[Mohammed Shafeeq Chemban]

Hi Gergely,

Correct answer.

Thank you very much

[Gergely Szabo]

Hi. Glad it worked.

Could you please mark this thread as answered so folks having the same issue will see the answer right away.

G.

[Mohammed Shafeeq Chemban]

i pressed correct answer.hope its enough.

[Nizam.Ahmed]

Hi,

Remove time Idle Timer (seconds) from "External Data Locations Information (Leave blank to use default)" in Phone settings.

Hope it will solve your issue.

Let me know your issue status.

BR

Nizam

[Nizam.Ahmed]

Hi,

Remove time Idle Timer (seconds) from "External Data Locations Information (Leave blank to use default)" in Phone settings.

Hope it will solve your issue.

Let me know your issue status.

BR

Nizam

[Anthony Holloway]

We're you replying to the original issue? If so, did you see that it was from 6 years ago, and is already marked solved?

[Nizam.Ahmed]

Yes, I saw the issue was solved but plz see my answer which is different from others and I solved it. so if new one face and search this issue then he will be benefited. from that point of view I post here.
Hope you got my point.

BR
Nizam

[Anthony Holloway]

I got the point! Nice work Nizam!

[dfbanky1]

Worked for me

[dfbanky1]

Thank you, Nizam. Your solution worked for me.

[H-Alashi]

Hi @Nizam.Ahmed ,

and if we want permanent fix,

All auto registered IP phones take their settings from the auto registration template, which is configured on Cisco Unified CM Configuration Page:

To edit that Auto-registration Template, go to
User Management -> User/Phone Add -> Universal Device Template.

Select Auto-registration Template. Scroll down to Service Configuration Settings and make sure that Idle and Idle Timer (seconds) are blank.

[sperezCA]

Worked for me. Thanks so much!