How to allow clients to download wav files stored on IPIVR

[piyush aghera]

Hi All,

I am running IPIVR System version: 8.0.2.11004-12 and ICM 8.0.3

I have a specific requirement that client want to download wav recordings stored on IPIVR.

Please advice is there any way to fulfill this without giving IPIVR access to client.

If there is any specific script for this, please provide that as well.

Thanks.  

[Chris Deren]

Since IPIVR 8 is an appliance there is no way to access the system files without accessing the system either via the GUI or CLI.

HTH,

Chris

[piyush aghera]

Hi Chris,

Thanks for the reply.

I was thinking whether it is possible to push these wav files onto ICM server(which is running on Windows) and then share that folder on ICM server with the client.

Is it possible?  Please advice.

Thanks.

[Chris Deren]

Sure, if you do it manually, but I don't see the point as you might as well just send them directly, etc.

HTH,

Chris

[Gergely Szabo]

Hi,

actually, with IP IVR 8.0 it IS possible. Chris Deren, please update your notes ;-)

1. Direct HTTP access, provided you know the name(s) of the file(s): http://ipaddr:9080/Prompts/filename.wav

2. Programmatic file push, using a UCCX script: https://supportforums.cisco.com/docs/DOC-23618 (replace the Recording step with a Set step, assigning the value of an existing prompt file.

Enjoy.

G.

[piyush aghera]

Hi Gargely,

Thanks for your inputs.  However could you please advice some more details:

1. my prompts are saved under root/en_US/Survey/filename.wav

So my URL should be http://ipaddr:9080/PRompts/en_US/Survey/filename.wav

Please correct me if above is wrong, because when i put above URL, i am getting HTTP 404 - Not found error

HTTP Status 404 - Not Found

---

type Status report

message Not Found

description The requested resource (Not Found) is not available.

---

Apache Tomcat/6.0.20

it seems i am doing something wrong.

2. I am going to implement this method after getting some approvals for restarting the CCX engine.

Meanwhile please advice for the first method.

Thanks again.

[Gergely Szabo · Accepted solution]

If US English (en_US) is your default language, then http://ip:9080/Prompts/dir/filename.wav

Case sensitive.

G.

[piyush aghera]

Excellent Gergely :-)

Thanks a ton for your help.