03-12-2020 05:13 AM
Hi ,
I need to change the calling number when the call goes to Agent/External number. How to change the calling # in UCCX script ?
Thanks in Advance.
R Rao.
03-12-2020 08:17 AM
03-12-2020 09:30 AM - edited 03-13-2020 12:21 AM
I came till there. But then I was wondering if there is any way to set calling Number (modified) when call goes to Agent. I was exploring Set Call Contact Info ; but could not figure out how to achieve this. ( I could do this in ICM/CCE).
In this usecase we need to modify only when call comes from few numbers.
Thanks,
R Rao
03-12-2020 10:45 AM
03-12-2020 12:28 PM
03-12-2020 02:59 PM
03-13-2020 12:25 AM
Thanks, that might be possible. I am not sure If I can integrate Jtapi Library with CCX scripts and call those function. For now playing with the Calling Number transformation seems the easiest way out.
Thanks for your help.
R Rao
03-13-2020 03:41 AM
I think that a possible solution would be to use CURRI.
This is enabled on a DN, Translation Pattern or Route Pattern and allows manipulation of various things including calling number.
In simple terms the way it works is a call hits a number with a CURRI based external call control profile enabled, CUCM then sends a https post containing an XML file with called and calling number and decisions can be made based upon those.
The server which receives the https post responds with an XML document which contains details of how the call should be treated. Possible actions include manipulation of the called and calling names and numbers as well as blocking/diverting the call and playing a CUCM announcement.
The XML snippet in the response that modifies calling number is shown below.
03-16-2020 01:42 PM
03-13-2020 04:32 AM
03-13-2020 08:59 AM
04-21-2022 11:29 AM
Hi all
I have a smilar problem for external clal forwarding via uccx I opened case with tac they said you need to make some script modification for cathing ANI can someone help me for this please.?
Thanks
04-21-2022 12:42 PM
Hi Mike
How can I set external caller id after collecting caller id ? I meant I want to change change new calling number with cti port number as uccx use it previously. Normaly uccx is sending cti port number for the call redirect to pstn number. How can we set it ?
I can catch calling number on the script so I create new variable and When calls come in the script i can see calling number on the string variable.
thanks
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