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How to collect one call start time and end time in UCCE deployment

yaoxiaohua
Level 1
Level 1

Our customer ask me to collect the start and end time of every call before the call sent to an agent.

How can I get the parameters?

Sent from Cisco Technical Support iPad App

1 Accepted Solution

Accepted Solutions

Hi,

yes, that's possible, too.

Look, the documentation is online, it's written in Plain English. We are here to answer your questions, but please don't expect us to give step by step guides how to perform basic tasks for people not willing to read the documentation.

Reporting guides are here:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/products_user_guide_list.html

The database schema for your UCCE is here:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html

Give yourself the good feeling of achieving something on your own.

G.

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