How to get value in Finesse for outbound call

[tauqeer.nasir1]

Hi,

I am setting value in variable1 at ICM script for the outbound call but this variable value does not show at finesse. Can anyone help me

Thanks,

Touqeer

[dekwan]

Hi Touqeer,

Take a look at the Finesse webservices logs to see the call variables that UCCE is sending to Finesse. Also, take a look at the dialog events, which will show the list of call variables. See if the issue is that the UCCE isn't sending it to Finesse, or if it is between Finesse and the client.

Thanx,

Denise