Level 4
Level 4
Member since ‎10-26-2015

User Statistics

  • 44 Posts
  • 0 Solutions
  • 22 Helpful votes Given
  • 19 Helpful votes Received
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Hi,It is possible to show some string value in outbound call variables? Actually, I want to show some messages to help out the agent for outbound calls e.g "This call is coming from ABC contact center and customer needs new connection".  Thanks,Touqe...
This question is related to programming. Actually, I am working Cisco CVP environment, I have to communicate with CRM system by using Soap APIs, I have made web service client (Web service client from WSDL in NetBeans ). after creating the JAR file f...
Hi, I am using ECE gadget on finesse for chat and email. I want to popup CRM page on starting of a chat passing customer's number and email address. Can anyone please guide me how we can get the CallVariable information and which function trigger on ...
Hi, I am trying to transfer a conference call by SS Transfer. I am getting some finesse errors while trying. In my case, original caller successfully transfers to the DN but agent (participants) are still connected with each other. Can anyone please ...
Hi, I am trying to hit Finesse API for transferring the call and getting error "HTTP authentication required". I am logged in with SSO. Can anyone help how to get user credentials on gadget while he/she logged in with SSO? Thanks,Touqeer
Community Statistics
Member Since ‎10-26-2015 03:05 AM
Date Last Visited ‎04-22-2020 12:29 AM
Posts 44
Total Helpful Votes Received 19