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Hi,It is possible to show some string value in outbound call variables? Actually, I want to show some messages to help out the agent for outbound calls e.g "This call is coming from ABC contact center and customer needs new connection". Thanks,Touqe...
This question is related to programming. Actually, I am working Cisco CVP environment, I have to communicate with CRM system by using Soap APIs, I have made web service client (Web service client from WSDL in NetBeans ). after creating the JAR file f...
Hi, I am using ECE gadget on finesse for chat and email. I want to popup CRM page on starting of a chat passing customer's number and email address. Can anyone please guide me how we can get the CallVariable information and which function trigger on ...
Hi, I am trying to transfer a conference call by SS Transfer. I am getting some finesse errors while trying. In my case, original caller successfully transfers to the DN but agent (participants) are still connected with each other. Can anyone please ...
Hi, I am trying to hit Finesse API for transferring the call and getting error "HTTP authentication required". I am logged in with SSO. Can anyone help how to get user credentials on gadget while he/she logged in with SSO? Thanks,Touqeer
Yes, it is possible. You can use hotevent and add erro.badfetch in Event: tag in hotevent settings. After catching the error you can route the call where you want.
Regards,
Touqeer
Thank you very much for your valuable reply. Do you have any idea that how we can change fetchtimeout property in end class? My scenario is that, when a call ends, I want to hit API which may take more than 60 seconds. So my root setting is 10s but I...
Hi Denise,Thank you for your response. Here is the scenario and I am doing via finesse agent desktop.1. Caller call on some DN 1122332. Call lands on agent A3. Agent A consult the call with Agent B4. Agent A make it as a conference call 5. Now we ha...
