11-09-2021 12:43 PM
Hi,
I have to upload/install a screen popup gadget, is it possible to upload the files at the finesse server? If yes then please advise how and where I can upload them, I have reserved the PCCW 12.0 lab.
Regards,
Muhammad Arslan
11-09-2021 12:47 PM
Hi,
Yes, you can use the Finesse server.
1. Set the 3rdpartygadget password: https://developer.cisco.com/docs/finesse/#!enable-or-reset-3rdpartygadget-account
2. Upload the files with the 3rdpartygadget account: https://developer.cisco.com/docs/finesse/#!upload-third-party-gadgets
Thanx,
Denise
11-10-2021 12:21 AM
Hello Denise,
Thanks for the feedback.
I have to upload the finesse "Screenpop Sample Gadget" at the finesse server, this is not a third-party gadget, just to confirm that for this I have to follow the same steps as you shared above?
I have downloaded the gadget from here.
https://developer.cisco.com/docs/finesse/#!sample-gadgets/sample-gadgets
Kindly also advise, do I need to upload only gadget XML file or other files (.js and .css) as well to the server?
I am attaching the lab diagram herewith, can you please also advise I have to upload the files to which server?
Regards,
Arslan
11-10-2021 08:30 AM
Hi,
I have to upload the finesse "Screenpop Sample Gadget" at the finesse server, this is not a third-party gadget, just to confirm that for this I have to follow the same steps as you shared above?
Yes. Please follow the steps I shared above.
Kindly also advise, do I need to upload only gadget XML file or other files (.js and .css) as well to the server?
You need to upload the .js and .css files as well.
I am attaching the lab diagram herewith, can you please also advise I have to upload the files to which server?
You need to upload the files to the Finesse server (10.10.20.50).
Thanx,
Denise
11-10-2021 10:30 AM
Hi Denise,
Thanks for the feedback.
I have followed the steps you shared above and uploaded the gadget. Now I have to test it from the agent desktop.
Kindly advise which is correct to add in the Administrative Desktop Layout? As finesse is out of service, I can't test it at this moment.
1. <gadget>http://localhost/3rdpartygadget/files/ScreenPop/ScreenPop.xml</gadget>
2. <gadget>/3rdpartygadget/files/ScreenPop/ScreenPop.xml</gadget>
Thanks & Regards,
Muhammad Arslan
11-10-2021 11:09 AM
Hi,
#2 is correct: <gadget>/3rdpartygadget/files/ScreenPop/ScreenPop.xml</gadget>
Thanx,
Denise
11-10-2021 11:20 AM
Hi,
I tried this way but got the gadget rendering error. I have attached the two snaps herewith.
gadget_tab.png => this is how I added the tab XML entry in Desktop Layout, the tab is appearing at agent desktop.
tab_rendering_issue.png => getting this error when I open this tab
Files are already uploaded at the finesse server, can you please check the snaps and advise if the XML entry is correct?
Regards,
Muhammad Arslan
11-10-2021 11:52 AM
Hello Denise,
You can ignore it, the issue is solved now, it was file name issue and also the Tomcat server needs to be restarted.
11-10-2021 01:17 PM
Hi,
The gadgets are cached so using the nocache parameter (https://developer.cisco.com/docs/finesse/#!gadget-caching) during development might be useful.
Thanx,
Denise
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide