I/O problem in Call Studio if I want to load wsdl file via url (https)

[tjunghans]

Hi,

can anybody help me with my problem in CVP Call Studio?

When I try to load a wsdl file via url (https) I get an I/O errorand this file is not loaded.

I guess this is a certificate issue because with http I could load the wsdl file without problems. My customer had to change http into https for all webserver they use and now I have to change all vxml scripts which have Web Services implemented.

I already copied CA trust certificate into Call Studio trust store (via C:\Cisco\CallStudio\eclipse\jre\bin\keytool.exe -importcert -file <manually copied server certificate file> -keystore c:\Cisco\CallStudio\eclipse\jre\lib\security\cacerts) but I still get the same error if I want to load the wsdl file from url via https.

Can anybody help me because I have no ideas anymore to resolve my problem.

Thanks a lot!

Tobias

[Omar Deen]

Try the Dev forums: https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center

[janinegraves · Accepted solution]

You could just download the wsdl using a web browser and save it to a file. Then load it into the WebServices element from the File.

[tjunghans]

Thank's Janine! That's what I have done and fixed my issue.

[janinegraves]

This sounds like the same issue as here. Their solution was to use SoapUI to load the wsdl and save it to a file. Then load it from the file into Call Studio Web Svc element

https://community.cisco.com/t5/collaboration-documents/cvp-s-web-service-element-cant-load-the-wsdl-when-http-security/ta-p/3628150