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Mark Applebee
Beginner

ICM Scripting Error Handling Best Practice

Can someone tell me what is the best way to handle errors in ICM scripting. For example false node on Send to VRU or Run Ext Script node, I normally handle this with calltypes for errors and then continue the callflow. But recently I noticed that some of my clients are using peripheral variable to store an error message instead of calltype. I am just wonderinmg which is the best option?

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david.macias
VIP Engager

I don't think you need a call type, I usually set PV10 = "Error: XYZ".  Creating a call type just seems a little redundant, however it would make it easier on the reporting side as you don't have to create any custom queries to search for a specific error type.

david

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david.macias
VIP Engager

I don't think you need a call type, I usually set PV10 = "Error: XYZ".  Creating a call type just seems a little redundant, however it would make it easier on the reporting side as you don't have to create any custom queries to search for a specific error type.

david

View solution in original post

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