ICM Scripting Error Handling Best Practice

[Mark Applebee]

Can someone tell me what is the best way to handle errors in ICM scripting. For example false node on Send to VRU or Run Ext Script node, I normally handle this with calltypes for errors and then continue the callflow. But recently I noticed that some of my clients are using peripheral variable to store an error message instead of calltype. I am just wonderinmg which is the best option?

[david.macias · Accepted solution]

I don't think you need a call type, I usually set PV10 = "Error: XYZ".  Creating a call type just seems a little redundant, however it would make it easier on the reporting side as you don't have to create any custom queries to search for a specific error type.

david