Identifying step count
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10-11-2021 07:08 AM
Does anyone know if there is a way to identify the number of steps that have been executed as part of a script? The idea is that if the system max step count is 1000 at the 995th step I would like to take an action to clear out the call before it's simply dropped by the system.
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10-11-2021 07:30 AM
Why not just increase the step count?
System > System Parameters > Max Number of Executed Steps (the default is 1,000)
Mine is set to 16,000
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10-11-2021 10:45 AM
I’ve seen a post on this way way back by @Anthony Holloway. Hopefully you can find it or he’ll see this and get back to you on this.
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10-11-2021
10:56 AM
- last edited on
03-09-2022
11:03 PM
by
smallbusiness
Thanks @Roger Kallberg for the mention, but unfortunately, I never found a way to retrieve the number of steps executed at runtime.
However, the OP @JacobMunson could likely still achieve what they're after by leveraging the Default Script feature.
I wrote about that here: https://community.cisco.com/t5/contact-center/uccx-8-5-on-exception-goto-quot-catching-quot-exceeded-1000/m-p/2393308/highlight/true#M74040
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10-27-2023 03:28 AM
Hello can you please make it clear how i can pass "context" from main script to Default Script using Get trigger info?
