Contact Center

Hello All,is there a way we can call finesse Agent directly.or Agent to Agent calling - how it can be done.we are not looking for jabber extension if the finesse agent , we need to call the Finesse Agent directly not through ACD

Hello All,if we dont have RONA in the script , can an ACD call to go Voice mail configured on the Finess user extension. 

Hi Everyone.  New cisco account, so it looks like I'm new here.  But I've been around for about a decade now.  Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it.  I'm a Cisco voice engineer by t...

Hello,In PCCE/UCCE Outbound option, is there a way to either:- change the transport of SIP Dialer from UDP to TCPor- set the source port of the SIP Invite sent from Dialer to Voice gateway to 5060? Thanks,atoxet

Hi,   We observered configlogger.exe, histlogger.exe, router.exe, rtsvr.exe, dbagent.exe got restarted on Rogger A. However we coulldn't find any abnormality on the router logs. Any help on this is much appreciated.   Thanks. Bharath M

Hello,We deployed a new PCCE system recently and I realize that the time required for the installation (of the base/major version, and of ES) is very different from 1 server to another, even if they are the same role. For example, it took 1 PG 15 min...

Hi, I am using CCX Editor 11.6. While debugging an script i am getting error -   Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines.   i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com   I am able to open U...

Hi! Basically, I am trying to achieve a paying call center on UCCX. E.g. Customer calls into Call center, he is PIN-authenticated against the DB, and it is checked if he has enough prepaid minutes available in order to be connected to agents. If so, ...

Many times, in my career, businesses came to me asking if there is a chance to change something in Cisco Finesse. In most cases it ended up in the development of a custom gadget that changed the Finesse UI (change of color of some parts of UI), added...

UCXX Pub/SUb went offline during a VM Migration after which both Finesse desktops returned http.404 error. and FIPPA Agent will not allow logon. Phones being used is CP8861. After a consecutive reboot of the Pub/Sub. The Finesse browser was back onli...

Has anyone integrated ServiceNow with Finesse in UCCX ver. 11.5? If so, is this something that I should be able to handle myself, or is it going to require a 3rd party tool of some sort? Thanks in advance for any assistance? Casey

Good Morning All,While I try to export recording from Calabrio Recording I am getting the following error "Error: Encountered invalid or missing SPX file".

Hi, I have got a strange issue. All the recordings are saved into the server but they are stored as .EZWAV extension. I am not able to find a way to convert .EZWAV to .WAV or Mp3 format. The version of my AQM is 11.5Does any one have got any idea how...

Hi All, We all have great tool available for Partners to get familiarize with Cisco products and services. One among the resource is https://demotoolbox.cat-dcloud.com/demo/demo-webex-contact-center Have you used it effectively? The site response is ...