Inquiry about some features in UCCX

[ln33147]

Dear members,

Could you please advise if the below features are feasible in UCCX 12.5:

- Integrating CUIC Dashboard (without authentication) on the customer portal.
- Notifying agents with a beep sound if certain time threshold is passed during the call.

- Notes within finesse agent desktop that will be visible to all agents and should be associated with the call.

Thanks in advance for any help

[Elliot Dierksen]

You can build dashboards in CUIC and make them available without authentication if you make a permalink.

I don't know how to do a beep, but I believe you can set thresholds to cause visuals alerts to display when calls go past a certain length.

If you allow users to edit variables, you could have the agents put some values in the custom call variables. That would follow the call for the duration and be visible on reports.

[grebac.2ring]

Hi there, if you are open to adding a 3rd party solution, then please note that all of this, and much more can be added with 2Ring Gadgets for Cisco Finesse (available on Cisco's global price list) - www.2Ring.com/gadgets. If you would like to learn more, please request a demo session at www.2Ring.com/webex 

[senthilnatarajan]

Beep is possible utilizing 3rdpartygadgets, if you can write a custom gadget that looks for thresholds passed in CTI.

https://www.ciscolive.com/c/dam/r/ciscolive/emea/docs/2020/pdf/LTRCCT-2565.pdf

Thanks

Senthil Natarajan

[ln33147]

Thank you all for the helpful replies