03-09-2023 02:43 AM
Businesses running outbound voice campaigns are always interested in increasing the answer rate.
In particular, the Businesses would ensure that at least their own customers would answer the Campaign calls generated to inform them of new opportunities, updates and so on, but since the customers are receiving calls from 'some Call Center', they don't answer.
This is because the incoming call is unbranded
The attached document describe the requirement and the solution you can implement with standard UCCE capabilities.
03-09-2023 05:30 AM
This is interesting, but I want to make sure I understand this correctly. In order for this to work, the customer must already have some app installed on their phones, right? This is the app that will then create the contact and remove the contact. Assuming I understood correctly that seems like such a huge barrier for adoption. Would be nice if Apple and Android would adopt some sort of brand signature and get the telcos out of this mess.
david
03-09-2023 05:34 AM
03-09-2023 05:54 AM
I wasn't aware that this was what the "branding" companies were doing and I agree with you big brands with well established mobile apps should do this themselves. It is a cool approach and thanks you for sharing this.
david
03-17-2023 08:09 AM
Wouldn't it be simpler to work with the carrier to display your verified company's name on caller ID? With the various legislation going on with caller ID, a verified/validated caller ID display showing your ABC company is doable. This is then displayed on AT&T phone, Xfinity, Verizon, etc.
03-17-2023 08:18 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide