09-16-2017 12:02 AM
Community,
If you have some information to integrate an Agent Finesse CCX to whatsup application to make chatting and call or If you have some code or guide to integrate that, it will be great.:)
Best Regards,
Erick Zabala S.
09-18-2017 10:47 AM
Hi Erick,
Task routing is only supported for an enterprise deployment (UCCE, PCCE, Hosted). I am not aware of any sample code for that integration for CCX.
Thanx,
Denise
09-18-2017 11:16 AM
How to make some interaction using Pyton scrypt from UCCE 11.5?
Because there are some library open source using pyton to send messages by watsup.
Saludos,
Erick Zabala l Soporte de Soluciones
P: +52 (81) 1001 9910 ext. 174 l M: 811 237 2094 l E: erick.zabala@orben.com<mailto:erick.zabala@orben.com>
<http://www.orben.com/>
Síguenos en Redes: <https://www.linkedin.com/company/orben-comunicaciones-sa-de-cv> <https://www.facebook.com/orben.comunicaciones/> <https://twitter.com/OrbenComunica>
AVISO DE CONFIDENCIALIDAD Este correo electrónico, incluyendo en su caso, los archivos adjuntos al mismo, pueden contener información de carácter confidencial y/o privilegiada, y se envían a la atención única y exclusivamente de la persona y/o entidad a quien va dirigido. La copia, revisión, uso, revelación y/o distribución de dicha información confidencial sin la autorización por escrito de Orben Comunicaciones está prohibida. Si usted no es el destinatario a quien se dirige el presente correo, favor de contactar al remitente respondiendo al presente correo y eliminar el correo original incluyendo sus archivos, asi como cualesquiera copia del mismo. Mediante la recepción del presente correo usted reconoce y acepta que en caso de incumplimiento de su parte y/o de sus representantes a los términos antes mencionados, Orben Comunicaciones tendrá derecho a los daños y perjuicios que esto le cause.
07-25-2018 10:30 AM
Hi @Erick Alfredo Zabala Sanjines and @dekwan
How are you doing today? I hope fine.
So, last week a Customer with UCCX 11.6 with Finesse and SocialMiner ask me about that matter. I have not found anything about that in Cisco docs.
Then, I would appreciate so mutch if you give me some step tips how can I get this for UCCX? I am not a develop guy but can try.
Thank you
07-25-2018 10:51 AM
07-30-2018 03:45 AM
Whatsapp officially doesn't expose any of interfaces to integrate with any 3rdparty channel, so we can't integrate this. but there are hacks available but not recommended.
09-04-2019 01:06 AM
Hi!
We already develop Connector with integration with WhatsApp and other messengers (twitter, telegram , facebook, wechat, etc).
We can also propose WhatsApp Business Account subscription.
We can also propose an optional NLP Chatbot.
you can find details here:
https://novait.com.ua/en/project/products-nova-chat-bot-for-cisco-uccx/
10-12-2018 01:57 AM
Hello @Eri ,
We built a chat framework at expertflow.com/chat that ties any chat channel to Cisco Callcenter agents. It also can integrate with a bot of your choice It can be embedded into Cisco Finesse and uses with CCX the same sort of Mediablending as you have it with Socialminer. With CCE, we are about to integrate with the UQ API for Mediarouting.
As for Whatsapp in particular, they have just released a business API . So you would need to apply for this API, and then tie it to the chat framework above.
Good luck with your project!
Andreas
08-13-2020 07:38 AM
Hi Erick,
I don’t have any code but few days back I was wondering for a solution that can integrate my Finesse UCCX with WhatsApp when I found CXInfinity. This omnichannel solution seamlessly integrates all WhatsApp, social, chat and other digital channels with Cisco CCX/E/PCCE. Agents can handle everything over a single screen. This brochure can help you https://www.cxinfinity.com/solutions/cisco-contact-center/
10-01-2021 06:18 AM
Hi, Did you get the answer? Did you make your self app or find some code or guide to integrate?
10-01-2021 06:48 AM
06-22-2022 01:17 AM
Now a days Whatsapp is a very popular app. All over tha world people use this application to communicate with friends. I think you will get lot of WhatsApp API on GitHub or any other community like that which help you to do that which you want to even you can also visit official whatsapp site to get that API as do for this gbwhatsapp application.
12-24-2022 02:04 AM
Could it be said that you are encountering a black screen on Hulu? Different elements can cause this issue, for example, a Hulu application crash, defiled records, or even a web association issue. To fix this, you should play out a few investigating steps.
05-17-2023 06:01 AM
In any case, the factory reset astro a50 without its own portion of issues. One essential concern in regards to this headset is that it frequently closes down all of a sudden. While this is very disappointing, it has a simple fix; everything you need to do is reset the gadget and make it back ready.
12-14-2023 01:11 PM
En <a href="https://doramasmp4.dev/">DoramasMP4</a> verás los doramas online gratis en emisión y finalizados en HD. Dramas Coreanos, chinos, tailandeses y japoneses en MP4
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide