IPCC Agent Desktop - Media Termination

[ldemanet]

Hello,

When IPCC express agent desktop is installed with Media Termination capability, do you still require a softphone/communicator to work with it or can the agent desktop application act as a SoftPhone by itself?

Same question for IPCC enterprise?

Thanks in advance!

[lpezj]

With CAD with Media Termination you don´t need softphone or communicator. CAD with MT is a phone in itself, it would be a CallManager extension. But if you are not logged in, the extension doesn't exist.

It is the same for IPCC Enterprise.

Hope this helps.

Juan Luis