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IPCC/ICM reskilling website and user logging?

bill.king
Beginner
Beginner

Hi, we're on ICM 7.5.9, and one thing we're seeing is that the agent reksilling website doesn't log users who successfully log in. I can see failed log in attempts in the Tomcat logs, but do not see IP address/user name/etc., for users who successfully log in.

We're trying to see if there's a user audit trail for people who log in and make agent skill changes, and so far no luck. Agents that get changed by the reskilling website show in the ICM config log as changed by the HDS reskilling account, not the user that actually makes the changes.

Has anyone had any luck with either IIS or Tomcat logs of basic user log in/out and any changes/reskilling changes that were made? Any insight is appreciated.

5 Replies 5

Christos Georgiadis
Enthusiast
Enthusiast

Never actually tested it for this scenario but you might be able to do what you want with the dumpcfg utility

More information here

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00806919d8.shtml

Regards,
Christos

Thanks, we looked into that, but that doesn't provide what you need. It only tells you that the account that resides on the reskilling server made the change, not that the person who was logged into the reskilling site made the change.

kimv
Cisco Employee
Cisco Employee