02-05-2015 02:41 AM - edited 03-14-2019 02:24 PM
Hi Experts,
We are currently using UCCX 7.0 scripts with opening and closing hours of CSQ's controlled via set times under time of the day in the script.
I would like to know if it is possible to control the opening and closing time of a script based on an agent being logged in or not?
So basically, the the desk is deemed opened when an agent is logged in and deemed closed when there is no agent logged in regardless of the time.
If this is possible, can you kindly point me in the right direction of how to implement this is the script.
Regards,
Y.
Solved! Go to Solution.
02-05-2015 04:30 AM
Hi
Sure... in brief:
- Use a 'get reporting statistic' step to see how many agents are logged in, or 'ready' (your preference) and store that in an int variable
- If that variable > 0 then 'goto' your open behaviour.
- If it's 0 or -1, then goto closed.
Aaron
02-05-2015 04:41 AM
Hi, yes, you can use the Get Reporting Statistics step and take the value of Logged In for a particular CSQ. G.
02-05-2015 04:30 AM
Hi
Sure... in brief:
- Use a 'get reporting statistic' step to see how many agents are logged in, or 'ready' (your preference) and store that in an int variable
- If that variable > 0 then 'goto' your open behaviour.
- If it's 0 or -1, then goto closed.
Aaron
02-06-2015 03:52 AM
Thanks Gergley and Aaron for pointing me in the right direction.
I have made the change in the script using the Get Reporting Statistics step and taking the value of "Logged In" agents for the CSQ involved and an "if" statement, If that variable > 0 then 'goto' your open behaviour as stated by Aaron.
I am waiting to have this setup for testing by the CS guys.
Once again I would like to thank you guys so much.
Regards,
Y
02-06-2015 04:40 AM
Glad you have it working...
Please remember to mark questions 'answered' when appropriate to highlight useful content...
02-05-2015 04:41 AM
Hi, yes, you can use the Get Reporting Statistics step and take the value of Logged In for a particular CSQ. G.
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