03-27-2015 12:47 PM - edited 03-14-2019 02:36 PM
If so, are there any caveats?
03-27-2015 05:02 PM
It requires a cop file not released yet. It is based on teams. So a supervisor assigned to a team should be either cad or finesse. So a supervisor using finesse cannot manage agents using cad or vice versa. Also web chat email requires flash cut.
04-22-2015 10:59 AM
The mixed mode COP file has been released and you can download it from cisco.com.
05-14-2015 06:49 AM
yes with the .cop file or SU1.....slacker!
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