Maximum CSQ per 1 agent in UCCX 9

[Igor1906]

Good day.

Could any help of what is the maximum CSQ per one agent in UCCX9? Or by other words to how many CSQs one agent could be assigned?
There is no official documentation info about the issue or I could not find it.

Thank you in advance.

Igor.

[Chris Deren · Accepted solution]

It is 25, see this table in SRND:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_appendix_0111.html

HTH,

Chris

[Igor1906]

Chris, thank you.

Strange that i missed this in SRND.