Mobile Agents UCCX/Finesse with WebRTC phone or without VPN

[Eduardo Leon Dominguez]

Dear Team,

We need clarify one deployment doubt. Currently we need deploy a Contact Center solution based in the agent mobility.

Any way to have the UCCX agents working directly from internet without any VPN and with a unified Interface (no apps)?

I'm not sure if WebEx Teams support WebRTC technology (or if this is in roadmap). The idea is integrate the web app as a Gadget in the Finesse interface and access this interface directly from Internet.

If the app is a must, can I register Jabber or WebEx Teams via MRA to the CUCM + publish the Finesse interface (via NAT?) to Internet?

Is this a valid deployment?

Thanks.

[collinks2]

You and i wearing the same shoes. We can register jabber to cucm via expressway. Then nat the ip address of finesse server.

However, cisco recommends vpn and extend and connect feature.

Personally I prefer expressway and natting the ip of the finesse server