Solved: Re: Need help on ICM lab edition

bobsairam · ‎09-13-2008

hi. Our organization wants to buy IPCC

Enterprise Lab Edition. Is there any lab edition available? How to buy lab edition. pls hlep us. If i want to set up lab for our company what is the requirement, what are the software , hardware we have to buy. How to buy?

Regards

Bob

cvenour · ‎09-14-2008

> 1. What are the s/w needs to order for Lab edition .Found in Cisco site below product available for ICM 7.0.can I go ahead order this. Or can I go with what you recommended

ICM or IPCC? What are you planning on connecting it to?

If you are going with IPCC, do you have non-production licenses for Call Manager and IPIVR? If ICM, do you have an ACD to connect it to?

> 2.I have limited server spare server , I am planning to install in VM ware .Can you pls suggest. If you have any information how to install in VMware.

An ICM or IPCC Sprawler will install on either a single server (any hardware) or on VM Ware.

>3.We already having CCM on MCS ,If i go with Sprawler which Minimum configuration MCS h/w required for 7.0

ICM/IPCC does not perform HW checking. As such, it does not require MCS HW - it will install on anything if you are using it for non-production / lab use.

Production use requires MCS or equivalent, otherwise you will not be supported.

>4.Is there latest version of ICM available for LAB?

Yes. You would install the base version (7.0 or 7.5), then patch appropriately.

>5. Any cost different in IPCE-NPSENT-CP?

> IPCE-NPSENT-CP and ICME-NPSENT-EC which less one.

What you are connecting it to will dictate which one you should purchase - see above.

>6.What are the advantage if I go with Non-production Suite ATP Partners

Are you a customer or partner? If you are a customer, you will not be able to order the partner codes anyway.

Regards,

Corey.

View solution in original post

cvenour · ‎09-14-2008

>Is there any lab edition available?

Yes. Are you a Cisco partner or customer?

If you aer a customer, then order the following product:

IPCE-NPSENT-EC

CC ENT Non-Production Suite Customer

If you are an ATP partner, then order one of the following products (use the DART code if you order via DART):

IPCE-NPSENT-CP

CC ENT Non-production Suite ATP Partners

IPCE-NPSENT-DART=

CC ENT Non-Production Suite ATP Partners

Regards,

Corey.

bobsairam · ‎09-14-2008

Hi Corey. Thank you very much for your help.It is realy helpful to select the product. is there any configuration docs available.Please let me know

thanks

Gem

cvenour · ‎09-14-2008

You can find the config guides here: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_configure.html

You can find the installation guides here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_install_and_upgrade.html

Links to all documentation can be found here: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html

Regards,

Corey.

bobsairam · ‎09-14-2008

Hi

Thanks for Update .

1. What are the s/w needs to order for Lab edition .Found in Cisco site below product available for ICM 7.0.can I go ahead order this. Or can I go with what you recommended

1.ICME-NPSENT-EC : ICM Enterprise Non-Production Suite End

2.ICME-MEDIA700-K9 ICM ENTERPRISE MEDIAKIT RELEASE 7.0

2.I have limited server spare server , I am planning to install in VM ware .Can you pls suggest. If you have any information how to install in VMware

3.We already having CCM on MCS ,If i go with Sprawler which Minimum configuration MCS h/w required for 7.0

4.Is there latest version of ICM available for LAB?

5. Any cost different in IPCE-NPSENT-CP

IPCE-NPSENT-CP and ICME-NPSENT-EC which less one.

6.What are the advantage if I go with Non-production Suite ATP Partners

IPCE-NPSENT-CP

CC ENT Non-production Suite ATP Partners

IPCE-NPSENT-DART=

CC ENT Non-Production Suite ATP Partners

cvenour · ‎09-14-2008

> 1. What are the s/w needs to order for Lab edition .Found in Cisco site below product available for ICM 7.0.can I go ahead order this. Or can I go with what you recommended

ICM or IPCC? What are you planning on connecting it to?

If you are going with IPCC, do you have non-production licenses for Call Manager and IPIVR? If ICM, do you have an ACD to connect it to?

> 2.I have limited server spare server , I am planning to install in VM ware .Can you pls suggest. If you have any information how to install in VMware.

An ICM or IPCC Sprawler will install on either a single server (any hardware) or on VM Ware.

>3.We already having CCM on MCS ,If i go with Sprawler which Minimum configuration MCS h/w required for 7.0

ICM/IPCC does not perform HW checking. As such, it does not require MCS HW - it will install on anything if you are using it for non-production / lab use.

Production use requires MCS or equivalent, otherwise you will not be supported.

>4.Is there latest version of ICM available for LAB?

Yes. You would install the base version (7.0 or 7.5), then patch appropriately.

>5. Any cost different in IPCE-NPSENT-CP?

> IPCE-NPSENT-CP and ICME-NPSENT-EC which less one.

What you are connecting it to will dictate which one you should purchase - see above.

>6.What are the advantage if I go with Non-production Suite ATP Partners

Are you a customer or partner? If you are a customer, you will not be able to order the partner codes anyway.

Regards,

Corey.

bobsairam · ‎09-15-2008

Hi,

Thanks for prompt reply.

Let me check the compatibility list for ICM 7.x for CCM 4.x.

Regards,

Bob

bobsairam · ‎09-23-2008

Hi,

Planning to order

1.ICME-NPSENT-EC : ICM Enterprise Non-Production Suite End

2.ICME-MEDIA700-K9 ICM ENTERPRISE MEDIAKIT RELEASE 7.0

Verified in compatibility list and found for 7.0 x,below list require .All will available with lab edition kit ?

Going to use 4.2x ,While order CCM we got IPCX 4.0 std 5 seat .

2. IP IVR- 4.0(5a) , 4.0(4) , 4.0(3), 3.5(4)

3.CVP -4.0(1) SR1, 3.1 SR2

4,ICM 7.0

5. CTI desktop 4.7

6. E-Mail Manager Option 5.0

7.Web Collaboration Option 5.0

8.Communications Manager 4.2 requires CAD 7.0(1) or greater.

If it ICM 7.0 can I upgrade to 7.5 in sprawler setup

Or Which train of ICM good , we want do some upgrade and test it ,Can i go with which version where can i upgrade 7.x to 7.5

cvenour · ‎09-23-2008

As I mentioned above, if you are using it for IPCC, then you need:

IPCE-NPSENT-EC

CC ENT Non-Production Suite Customer

If you are using it for TDM, then you need:

ICME-NPSENT-EC : ICM Enterprise Non-Production Suite End

> 6. E-Mail Manager Option 5.0

> 7.Web Collaboration Option 5.0

These are no longer sold as they are EOSL.

>If it ICM 7.0 can I upgrade to 7.5 in sprawler setup

Yes.

>Or Which train of ICM good , we want do some upgrade and test it ,Can i go with which version where can i upgrade 7.x to 7.5

7.5(x) is a new set of installation media, and will install on the versions outlined in the Release Notes - see http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/release/notes/icm75rlsnts.pdf or http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/release/notes/icm752_rn.pdf

"Direct upgrades are allowed only from Release 7.x (at least 7.0SR4) to Release 7.5."

Regards,

Corey.

bobsairam · ‎09-23-2008

Thanks Corey.

Can you please guide me which documents to refer to get knowledge in IPCCX and IPCC Ent from basic .

I am new to IPCCX and IPCC Ent.I have hands on experience in CCM

cvenour · ‎09-23-2008

You are probably best off going on a bootcamp - the IPCCE / UCCE course is a 2 week bootcamp that covers off ICM, IPIVR, CCM, and how they are all linked. The IPCCX / UCCX courses are typically a week long.

If you are determined to learn from scratch, then I would suggest the lab guides that have been discussed in other threads on here, and review the SRNDs (as a starting point).

Regards,

Corey.

bobsairam · ‎09-25-2008

Thanks Corey